Manager, Learning & Training

Moore Center Services, Inc.•Manchester, NH

About The Position

The Manager, Learning & Training is responsible for leading the Agency’s employee training and professional development initiatives. The ML&T oversees Agency training programs, ensures regulatory compliance relative to training, and partners with HR and Agency leadership to deliver professional development opportunities that strengthen workforce capability, retention, and leadership performance.

Requirements

Associates degree preferred in a related field
At least 2 (two) years of experience as a trainer or in a training related role
Strong facilitation, coaching, communication, and relationship-building skills.
Data-informed, systems-oriented thinker with strong organizational skills.
Ability to manage multiple initiatives with high follow-through.
Skilled in engaging diverse staff and stakeholders.
Creative problem solver with excellent written and verbal communication.
Able to work independently and collaboratively across interdisciplinary teams.
Commitment to the Agency mission, values, and all regulatory requirements.
Proficiency with Microsoft Office and database/learning management systems.
Valid driver’s license, reliable vehicle, and required insurance.

Responsibilities

Ensure all agency training needs are met and training modules and programs are accessible and high quality.
Publish an agency training calendar, regularly sharing and promoting training opportunities to all agency staff.
Coordinate training with internal and external subject matter experts.
Collaborating with agency and program leadership, develop and implement an Agency-wide learning and professional development strategy.
Lead onboarding and orientation programs, including The Moore Center Academy.
Design, collaborate, facilitate and support professional development initiatives for all Agency employees.
Actively manage the agency’s training platform, Relias.
Along with the Senior Director of Human Resources - manage training budgets, vendor relationships, and training platforms.
Partner with Advancement to pursue grant funding and revenue-generating training.
Maintain all training records in audit-ready condition.
Build community partnerships that support workforce development and recruitment.
Stay informed on regulatory changes through CSNI and industry networks.
Perform additional responsibilities as assigned.