About The Position
CHEO is a global leader in pediatric health, serving over 500,000 children and youth annually. The Manager of Facilities Operations - ITC, reporting to the Director, Facilities Maintenance Operations, is responsible for the safe, reliable, and compliant operation of CHEO’s Integrated Treatment Centre (ITC) buildings, totaling 0.5 million sq. ft. This role oversees day-to-day systems operations, preventive maintenance, service requests, contractor management, stakeholder engagement, and emergency response. The Manager contributes to CHEO’s significant redevelopment plan and long-term sustainability initiatives. The position leads a supervisor and unionized trades, managing thousands of service requests and work orders annually, with oversight of HVAC, plumbing, electrical, medical gases, elevators, and building envelope systems. Emphasis is placed on preventive maintenance, emergency readiness, and regulatory compliance. The role also involves contributing to capital renewal projects, energy efficiency measures, and long-term infrastructure planning to ensure facilities support CHEO’s patient care mission. Success requires a collaborative, analytical, and detail-oriented leader with strong communication skills and expertise in facility management, leveraging CMMS and Workday data for strategic planning and fostering a culture of safety and accountability.
Requirements
- Criminal Record Check (Essential)
- Bachelor’s degree in engineering, construction, building science, or related field, with twelve (12+) years of relevant experience; OR a technical diploma (two years or more) with fifteen (15+) years of related experience. (Essential)
- Valid Ontario driver’s license with the ability to travel across CHEO sites (Essential)
- Minimum seven (7+) years of progressive experience in facility operations, maintenance, building systems, and/or property management within large institutional facilities. (Essential)
- Minimum five (5+) years of leadership experience overseeing supervisors, unionized skilled trades, and service providers. (Essential)
- Five (5+) years of experience supporting construction, fit-out, or redevelopment projects with oversight of third-party contractors. (Preferred)
- Comprehensive knowledge of building systems (mechanical, electrical, plumbing), sustainability practices, and regulatory codes, with proven ability to apply in practice. (Essential)
- Ability to foster accountability, collaboration, and a culture of safety when leading teams. (Essential)
- Skilled in preventive/predictive maintenance, root cause analysis, and emergency preparedness. (Essential)
- Strong financial and asset management skills, including budgeting, lifecycle planning, and work order management. (Essential)
- Expertise in procurement, RFPs, SLAs, and service provider performance monitoring. (Essential)
- Strong communication skills with the ability to collaborate across multidisciplinary teams and translate technical requirements into SOPs, reports, and presentations. (Essential)
- Excellent problem-solving, organizational, and planning abilities, with the capacity to balance immediate operational needs against long-term infrastructure renewal. (Essential)
- Proficiency in facility management software (e.g., CMMS, AutoCAD, BIM, project management platforms), Microsoft Office, and collaboration/presentation tools. (Essential)
- Ability to support commissioning, handover, and change management for infrastructure upgrades and replacements. (Preferred)
- Ability to manage competing priorities effectively in a complex 24/7 environment. (Preferred)
Nice To Haves
- Professional designation such as Professional Engineer (P.Eng.), Certified Energy Manager (CEM), Facility Management Professional (FMP), Facilities Management Administrator (FMA), or LEED Accredited Professional (LEED AP).
- Demonstrated success in leveraging analytics and dashboards to optimize performance.
- Bilingualism in English and French.
Responsibilities
- Oversee safe, reliable operation of building systems, including mechanical, electrical, plumbing, utilities, life safety, architectural systems, and medical systems.
- Ensure systems are inspected, audited, and maintained to applicable technical standards, regulations, and certifications.
- Develop and maintain SOPs, standard work practices, and recommend policy enhancements.
- Serve as the primary liaison with landlords, tenants, or campus partners.
- Lead and oversee the timely execution of service requests, work orders, and disruptions.
- Implement preventive and predictive maintenance programs through CMMS.
- Monitor system performance, troubleshoot issues, and implement corrective actions.
- Ensure compliance with building codes, occupational health and safety legislation, infection prevention standards, hazardous materials, and CHEO policies.
- Identify and mitigate operational risks by implementing monitoring, contingency, and emergency response plans.
- Promote a proactive culture of safety, risk awareness, and emergency preparedness.
- Advance energy conservation and environmental sustainability initiatives, including LEED-related programs.
- Ensure all spaces meet safety, accessibility, regulatory, and infection prevention standards.
- Contribute to site evaluations, occupancy plans, and municipal/regulatory approvals.
- Direct staff and service providers in planning and coordinating utility and medical system shutdowns.
- Develop requirements, participate in RFP processes, and manage service contracts and SLAs.
- Build and maintain strong relationships with contractors, regulators, and service providers.
- Provide input into review of specifications, procurement strategies, bid packages, and long-term planning.
- Contribute operational input into capital and redevelopment projects.
- Engage and align architects, engineers, contractors, and internal stakeholders to deliver safe, cost-effective solutions.
- Ensure commissioning, testing, handover, change management, and as-built documentation are properly integrated into facility operations.
- Lead planning and coordination of system shutdowns during construction and commissioning.
- Develop and recommend operating and capital budgets; oversee expenditures, forecasts, and cost-saving opportunities.
- Manage lease, service contracts, and vendor payment workflows in Workday.
- Maintain accurate records of assets, contracts, and service histories in CMMS and other systems.
- Maintain accurate technical documentation by building.
- Prepare financial and operational reports, proposals, and analyses.
- Drive business intelligence and facility data initiatives to build a single-pane-of-glass view.
- Champion continuous improvement initiatives that enhance reliability, sustainability, and service delivery.
- Provide operational direction to supervisors and oversight of unionized skilled trades and contractors.
- Coach and mentor supervisors to strengthen leadership capability, while supporting professional development of unionized skilled trades.
- Oversee workforce planning, scheduling, and succession management through supervisors.
- Partner with HR and labor relations on recruitment, performance management, conflict resolution, and compliance with collective agreements.
- Promote training, cross-skill development, mentorship, and knowledge-sharing initiatives.
- Participate in on-call rotations, deliver daily safety briefings, and support after-hours issue resolution.
- Support emergency response, incident investigations, and business continuity planning.
- Provide supervisory coverage during colleague absences to maintain seamless operations.
- Perform all duties in accordance with the OHSA, related regulations, and all CHEO policies.
Benefits
- competitive salary and comprehensive benefits package
- unique culture that fosters dedication, communication, respect and teamwork
- place where your opinions will be respected, contributions valued and your initiatives rewarded
- family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
- chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
- support for continued education and learning
- potential for a relocation reimbursement benefit
- truly unique work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
