Manager II Behavioral Health Services, LA Crisis Line

Elevance Health - Baton Rouge, LA

Full-time - Manager

Baton Rouge, LA

Insurance Carriers and Related Activities

About the position

The LA Crisis Manager II Behavioral Health Services is responsible for overseeing day-to-day operations of the Louisiana crisis line. Serves as a mentor to lower leveled managers and as a subject matter expert for other areas of the company and within the department. Works close with the Director who oversees day-to-day operations, policies and procedures. This position will work a hybrid model (remote and office). Ideal candidates will live in the state of Louisiana within 50 miles of one of our PulsePoint locations.

Responsibilities

• Serves as a resource for medical management programs.
• Identifies and recommends revisions to policies/procedures.
• Ensures staff adheres to accreditation guidelines.
• Supports quality improvement activities.
• May assist with implementation of cost of care initiatives.
• May attend meetings to review UM and/or CM process and discusses facility issues.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Manage a team of licensed clinicians and non-clinical support staff responsible for telephonic crisis intervention, substance abuse/biopsychosocial assessments, employer services and connecting members or providers with available resources.
• Supports quality improvement by identifying new business processes, recommending revisions to policies/procedures and providing quality control.
• Manages case consultation and education to customers and internal associates of effective utilization of BH and EAP services.
• Leads development and maintenance of positive relationships with members, clients and providers.

Requirements

• Requires current, active, unrestricted Louisiana license such as RN, LCSW, LMHC, LPC, LBA, LMFT, LMSW or Clinical Psychologist.
• Prior experience in Managed Care setting required.
• MS in social work, counseling, psychology or related behavioral health field or a degree in nursing.
• Minimum of 5 years of clinical experience with facility-based and/or outpatient psychiatric and chemical dependency treatment.
• Prior EAP or crisis call center experience, which includes a minimum of 2 years prior management experience.

Nice-to-haves

• Prior experience in Crisis Work and call center environment is strongly preferred.
• Experience applying clinical and policy knowledge on the continuum of Behavioral Health treatment strongly preferred.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources