Manager Health Technical Services

Cherokee Nation • Tahlequah, OK

6d • Onsite

About The Position

Provides leadership and vision to the organization by assisting the Director of Technical Services and the Health CIO with strategic planning as it pertains to daily operation and effectiveness of Technical Services. Responsible for managing technical services and support staff and resources. Supervise the Service Desk and Technical Analyst staff teams and coordinate assigned implementations, upgrades, modifications as required to meet the needs of Health Services. Implements industry standard best practices for healthcare technology support and establishes Service Level Agreements (SLAs) for performance-based metrics. Serves as the primary point of contact for the Technical Services team and is responsible for managing the daily and on-call staffing schedule in a 24/7 environment.

Requirements

• Bachelor's degree from 4-year college or university; or six years related experience; or equivalent combination of education and experience.
• Seven (7) years experience in a related field.
• At least three (3) years in a supervisory capacity.
• Three (3) years supporting a healthcare environment.
• Knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Internet software; Inventory software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.
• Knowledge of basic business interpersonal communication.
• Must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Certification in Information Technology Infrastructure Library (ITIL), Six Sigma, Project Management Professional (PMP), Control Objectives for Information and Related Technology (COBIT) or other similar process improvement methodology is preferred.
• Project Management skills and proven leadership ability.

Responsibilities

• Assisting the Director of Technical Services and the Health CIO with strategic planning as it pertains to daily operation and effectiveness of Technical Services.
• Managing technical services and support staff and resources.
• Supervising the Service Desk and Technical Analyst staff teams.
• Coordinating assigned implementations, upgrades, modifications as required to meet the needs of Health Services.
• Implementing industry standard best practices for healthcare technology support.
• Establishing Service Level Agreements (SLAs) for performance-based metrics.
• Serving as the primary point of contact for the Technical Services team.
• Managing the daily and on-call staffing schedule in a 24/7 environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager