Manager, Facilities

About the position

The Area Leader of Facilities is responsible for the planning, organization, execution, and communication regarding service-related issues. This role is tasked with leading in their areas and serving as a conduit for both the RSO and facilities program. The Area Leader of Facilities is responsible for handling all aspects of field management.

Responsibilities

• Manages all Business Unit (BU) area facilities related support, local strategy, and execution including managing service providers to ensure quality, maintain brand standards and maximize life of company assets
• Acts as the first point of escalation for field facilities emergencies and opportunities and provides emergency support 24/7/365
• Leads the facilities strategic plan implementation and communication
• Partners with cross-functional department initiatives and support
• Provides continuous improvement ideas and implements appropriately, participates on the change management process, and may conduct initiative research
• Continually provides coaching to all Crewmembers
• Supports all service-related opportunities, manage work order flow, and operations requests
• Conducts site assessments (physical and virtual) to ensure properties are maintained to Raising Cane’s expectations
• Participates in new restaurant turnover and 11-month warranty walk-throughs
• Responds appropriately to customer queries and escalate as needed
• Develops a network of quality service providers, executes contracts, and assigns to CMMS
• Analyzes service provider scorecards, benchmark performance data, and assess program success
• Prepares Requests for Proposal (RFP) packages for projects
• Prepares job/task specific Scopes of Work (SOW)
• Reviews proposals and invoices to ensure overall value
• Inspects quality of service to ensure it meets brand integrity
• Conducts property and equipment assessments
• Identifies current and future capital needs
• Partners with BU team to develop project needs, seeks service providers, develops scope, compares bids and obtains approval
• Places and tracks equipment orders
• Manages building repairs, improvements, equipment installation, and startup
• Manages work order flow to ensure effective completion to Raising Cane’s expectations
• Reviews quality, work order performance, and status reports
• Analyzes labor rates, cost of PM services, and competitive bid processes
• Completes expense reports and other administrative responsibilities

Requirements

• 3 - 5 years of facilities management experience within the restaurant/retail/c-store/grocery industries
• Knowledge and experience with HVAC/mechanical, refrigeration, plumbing, electrical, general maintenance contracting, kitchen equipment, soda and Co2 systems
• Proficient in use of a CMMS data base
• Blueprint reading experience a plus
• Able to work remotely and travel 50% or sometimes more depending on construction activities
• Microsoft proficient with a focus on Word, Excel, Microsoft Project, and PowerPoint
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to evaluate work completed to measure effectiveness
• Able to successfully function during times of uncertainty and changing priorities

Benefits

• Starting from 95,000 - $105,000 annually plus additional incentives
• Performance bonus and discretionary awards
• Full range of medical, financial, and/or other benefits including 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and parental leave