Manager, Employee Communications, Field Operations
About The Position
Responsible for delivering timely, relevant, and actionable communications that empower frontline technical teams with the information they need to service the network and support our customers. It is a critical role in how we operationalize new network and consumer technologies – translating business priorities into clear, field-ready guidance that enables technicians and supervisors to deliver a consistent, high-quality customer experience. The role partners with senior leaders to shape communication strategies that drive understanding, alignment, and adoption of key initiatives that support the company’s customer experience transformation and growth strategy. It ensures frontline teams receive the right information at the right time through effective channels, such as huddles and structured updates, while maintaining coordinated communication planning and continuously improving how operational information is delivered and acted on through data and field feedback.
Requirements
- Communication
- Employee Communications
- Strategic Communication Planning
- Bachelor's Degree
- 5-7 Years Relevant Work Experience
Responsibilities
- Leads the development and execution of communication strategies that equip frontline technical teams with clear, timely, and actionable information to perform their work
- Translates business priorities, operational updates, and network initiatives into field-ready guidance for technicians and supervisors
- Partners closely with senior leaders to consult on and shape communication strategies that drive understanding, alignment, and operational results
- Designs and delivers structured communication tools (e.g., huddles, recurring updates) that prioritize what matters most to frontline teams
- Owns and maintains integrated communication plans and editorial calendars that coordinate messaging, reduce noise and ensure focus on the most important priorities
- Writes, edits and oversees the distribution of communications to ensure clarity, accuracy, and ease of use in the field
- Establishes and monitors metrics to assess whether frontline teams are receiving, understanding, and acting on key information
- Uses data and fields feedback to continuously improve how operational communications are delivered and consumed
- Serves as a subject matter expert on effective communication approaches that support frontline execution and customer experience
- Collaborates with cross-functional partners to ensure consistency and alignment of messaging that impacts frontline operations
- Exercises independent judgment and discretion in prioritizing and delivering critical operational information
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Benefits
- Best-in-class Benefits
- Commission (for sales positions)
- Bonus (for non-sales positions)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
