Manager, Digital Product Management

About the position

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Manager, Digital Product Management. The Manager, Digital Product Management oversees the design and engineers the delivery of innovative products in the patient and employee digital experience landscape. Moreover, the incumbent manages the entire product life cycle from planning to execution in support of organizational strategy and objectives. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements.

Responsibilities

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.
• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.
• Behaves as the voice of the user inside product development teams.
• Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.
• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities.
• Works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.
• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility.
• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team.
• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Defining and driving the product strategy and roadmap for Copilot, aligning with the institution's goals for AI in healthcare, education, and research.
• Collaborating with clinical, research, and administrative stakeholders to identify needs and use cases for Copilot solutions.
• Prioritizing and managing the product backlog, translating complex requirements into user stories for development teams.
• Ensuring Copilot solutions meet the specific needs of a medical academic environment, including data privacy, security, regulatory compliance, and ethical considerations.
• Working closely with the Chief AI Officer and IT leadership to integrate Copilot with existing systems and infrastructure.
• Developing and monitoring key performance indicators (KPIs) to measure the success and impact of Copilot initiatives.
• Leading user research and feedback sessions to continuously improve Copilot functionality and user experience.
• Ensure Copilot solutions adhere to ethical guidelines, data privacy regulations, and security best practices.
• Championing the adoption of Copilot solutions across the institution, providing training and support to users.
• Staying current with the latest advancements in AI, Copilot technology, and healthcare innovation.

Requirements

• Bachelor’s degree in relevant field.
• Minimum 5 years of relevant experience.
• Certified Product Owner (CPO) or Certified Scrum Product Owner (CSPO) preferred.
• Experience working with Copilot platforms (e.g., Microsoft Copilot, etc.) preferred.
• Experience in change management and user training preferred.
• Minimum of 3-5 years of experience in product management, with a proven track record of successfully delivering software or technology products preferred.
• Experience with Agile methodologies and product management tools preferred.
• Strong understanding of AI concepts, Copilot technologies, and their potential applications in various industries.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Ability to recognize, analyze, and solve a variety of problems.
• Proficiency in computer software (i.e., Microsoft Office).
• Ability to work independently and/or in a collaborative environment.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical, dental, tuition remission and more.