Manager, Digital Operations & Restaurant Technology, Burger King

Restaurant Brands International•Miami, FL

27d•Onsite

About The Position

The Manager, Digital & Tech Operations Innovation is responsible for leading the development and deployment of operational technology tools, as well as process improvements in Burger King restaurants. This role partners closely with Operations, Digital & Technology, Franchisees, and Restaurant Teams to identify operational pain points, implement scalable solutions, and drive continuous improvement initiatives focused on order accuracy, labor optimization, kitchen efficiency, and team member experience. Current key projects include: KDS Screen Improvements and Operational Dashboard Optimizations. The ideal candidate combines strong operational knowledge with a passion for innovation and field execution, ensuring technology solutions are practical, impactful, and successfully adopted in restaurants.

Requirements

5+ years of experience in restaurant operations, restaurant technology, POS systems, or operational innovation.
Bachelor’s degree in Business, Information Systems, Operations, Hospitality, Engineering, Technology or related field preferred.
Strong understanding of quick service restaurant (QSR) operations and restaurant technology environments.
Experience supporting POS systems, kitchen/back-of-house systems, or operational technology deployments.
Proven ability to manage cross-functional projects and influence stakeholders across multiple levels of the organization.
Excellent communication and relationship-building skills with both technical and operational teams.
Strong problem-solving, organizational, and analytical capabilities.
Ability to work in a fast-paced, highly collaborative environment.
Willingness to travel to restaurant locations as needed.

Nice To Haves

Experience working with franchise organizations and field operations teams.
Familiarity with agile product development or technology implementation methodologies.
Knowledge of restaurant hardware, software integrations, and digital operations platforms.
Experience supporting large-scale operational change management initiatives.

Responsibilities

Lead operational rollout initiatives for restaurant screen systems, kitchen workflow tools, and operational technology enhancements.
Partner closely with Technology, Product, and Engineering teams to align technical solutions with restaurant operational needs.
Lead implementation and rollout activities for restaurant systems enhancements, upgrades, pilots, and innovation initiatives.
Collaborate directly with restaurant operators, franchisees, and field teams to gather feedback, identify pain points, and drive continuous improvement opportunities.
Support testing, validation, and operational readiness for new technology deployments.
Develop operational processes, training materials, and communication plans to support successful adoption of new systems and tools.
Monitor rollout performance metrics, user adoption, and operational impact to identify opportunities for optimization.
Coordinate with third-party vendors and internal support teams to resolve system issues and ensure operational continuity.
Travel to restaurants as needed to support pilots, implementations, and field engagement activities.