Manager Customer Service & Logistics

Tyson Foods, Inc.•Springdale, AR

5d•Onsite

About The Position

This position serves as a primary customer partner and provides leadership to the Tyson Foods Customer Service team in programs and logistics initiatives. They will assume responsibility of the Customer Service Export Specialist roles as direct reports within their respective customer base. They will provide leadership of the Tyson Foods Customer Service team in programs and logistics initiatives for respective direct reports and customers they support. They will direct the execution of the Customer Service team in the area of inventory management, inventory availability, truck capacity, warehouse capacity, code date management and overall logistic problem resolution. The Manager Customer Service will also play the lead role in interviewing reviewing and the career growth and development of their reports.

Requirements

Bachelor's degree and/or equivalent relevant experience. Preferred subject areas include Logistics, Operations Management, or a related field.
Minimum of 5 years of experience in customer collaboration, sales, marketing, supply chain/logistics, manufacturing, continuous improvement, or a related field preferred.
CPG experience preferred.
SAP.
Proficient with MS Office applications required.
Strong written oral and interpersonal skills
Conflict Management skills
Ability to multi-task
Positive attitude
Problem Solving skills
Negotiation skills
Managerial presence, communication, interpersonal, and leadership skills with a strong potential to be promoted to higher levels of responsibility.
Leadership - Demonstrate ability to lead empower and grow a team
Partnering - Create maintain and strengthen collaborative relationships and teamwork amongst internal external and cross functional partner
Technical - exhibit visible ability to utilize different systems to identify opportunities and develop solutions
Efficiency - continuously seek to improve on existing methods or tools
Understanding of System Flows and Sales policies related to Order to Cash

Responsibilities

Provide leadership to Customer Service Export Specialist roles, driving execution against Supply Chain Sales Support and Customer Collaboration goals.
Lead team development, including performance management, coaching, and individual development planning.
Own achievement of Tyson Foods customer service performance objectives.
Partner with Distribution and Customer Sales teams to execute Supply Chain programs and initiatives.
Oversee the full order-to-cash cycle to ensure accurate and timely order processing.
Ensure customer orders are managed in alignment with temperature requirements, active product specifications, and agreed ship/delivery timelines.
Align customers to optimal delivery strategies, including both Customer Pick-Up and Tyson-delivered models.
Collaborate with internal teams to resolve deductions, including eliminating invalid deductions and supporting resolution of valid deductions with OS&D and deduction analysts.
Develop and execute strategies to build and maintain strong relationships with key customer contacts.
Coordinate and lead regular customer visits to strengthen partnerships and alignment.
Communicate Tyson Foods policies to customers, including brand ordering terms and product sourcing requirements.
Serve as a supply chain subject matter expert, leveraging insights to drive improvements in forecast accuracy and fill rates.
Analyze large, complex data sets and key performance indicators to identify trends and improvement opportunities.
Identify root causes and develop action plans for issue resolution, including forecast updates and policy/profile corrections for customer submission.