Manager, Client Servicing, Paramount Pictures

Paramount•Los Angeles, CA

1d•$75,000 - $110,000•Onsite

About The Position

Paramount is seeking a Manager of Client Servicing to join their Global Content Distribution group, based in Los Angeles. This group is responsible for the worldwide distribution of series and feature content to Licensing and Transactional clients. The role involves ensuring the accurate, timely, and reliable delivery of content and related services in alignment with contractual commitments. The Manager will be an essential part of a team that owns day-to-day delivery execution, coordinates with internal partners, and serves as a direct point of contact for assigned clients. This role will proactively identify risks, address delivery issues end-to-end, and keep stakeholders informed with clear, timely updates. The contributions will directly support the revenue recognition cycle, making them visible and impactful across the business.

Requirements

Bachelor's Degree
5+ years of relevant work experience in television, film, or media servicing or material operations
Experience with order management or similar supply chain management systems
Demonstrated track record of owning and resolving client-facing operational issues end-to-end

Nice To Haves

Experience with Salesforce or other similar customer relationship management systems
Strong Microsoft Office and software application skills
Solid time management, planning, and organizational skills
Ability to multitask in a dynamic environment and act with a sense of urgency
Great oral and written communication skills
Ability to work autonomously and efficiently
Extremely detail-oriented

Responsibilities

Serves as the daily point of contact for assigned licensing clients on delivery operations, material requests, and schedule changes.
Logs, triages, and drives every open client issue to resolution, escalating to the Director only when blocked.
Holds standing check-ins with client operations counterparts to confirm priorities, surface concerns early, and prevent issues from reaching escalation.
Owns daily execution of the servicing workflow including content availability research, purchase order issuance, material order preparation, dub card review, and delivery confirmation.
Resolves delivery rejections by diagnosing root cause and reissuing corrected deliveries.
Monitors the order queue daily and reprioritizes work to meet contractual delivery dates.
Partners daily with Sales, Mastering, Localization, QC, Legal, and Finance to translate deal terms into delivery actions and keep orders on track.
Flags at-risk deal obligations with a specific recovery plan and provides operational feasibility input to Sales during deal structuring.
Assigns and prioritizes work across the team, reviews client-facing output for accuracy, provides performance feedback, and coaches team members on technical workflows, client communication, and escalation judgment.
Runs the weekly team standup and produces servicing metrics reports.
Maintains accurate, up-to-date records in order management and CRM systems for every active order.
Tracks recurring client issues and rejection root causes, surfaces patterns to the Director, and proposes specific process fixes.