Manager - Client Services - 124556BR

Full-time - Manager

Onsite - Richardson, TX

Professional, Scientific, and Technical Services

About the position

The Manager - Client Services role at Infosys Limited involves identifying sales opportunities, engaging with clients, and ensuring excellent customer service. The position requires developing sales strategies, preparing pitches, and managing client relationships, particularly in the public sector. The role also includes leadership responsibilities and participation in deliverables such as market analyses and communication plans.

Responsibilities

• Identify sales opportunities with clients/prospects in the assigned territory.
• Participate in presentations or discussions with clients when required.
• Serve as a consulting account executive, ensuring clients receive the necessary resources and excellent customer service.
• Develop a sales strategy and set sales targets.
• Identify marketing opportunities and develop sales leads.
• Assess potential clients' IT needs and recommend products.
• Prepare and deliver sales pitches and service offering demonstrations.
• Track sales targets and document sales performance metrics.
• Ensure competitiveness by analyzing and researching industry trends.
• Engage in client meetings, understand business requirements, and coordinate with the internal pre-sales team to create a well-structured proposal.
• Develop strategic consulting services sales plans and carry them out to completion.
• Provide leadership and participate in deliverables such as market analyses and communication and marketing plans.
• Offer IT consulting services to prospects and clients.

Requirements

• Eleven years of total experience, with a minimum of 5 years experience in client engagement and consultative selling and developing proposals for the public sector.
• Knowledge of IT Services and US Government RFPs (State & Local) and proposal processes.
• Strong communication skills and experience with proposal development and management.
• Experience in managing clients and sales quotas.
• Ability to explain and demonstrate IT services offerings.
• Proficiency in IT services industry terminology and jargon aligned with Public Sector prospective clients.
• Ability to liaise with management about consulting sales strategies.
• Exceptional ability to negotiate sales deals, contracts, and service agreements.
• Ability to evaluate client feedback and provide after-sales service.
• Good knowledge of consumer behavior, as well as industry trends and innovation.
• Ability to travel for up to 50% of the time.

Nice-to-haves

• Master's degree in a relevant field.