Manager, Civic Engagement
WorkMoney, Inc.
•Remote
About The Position
The Manager, Civic Engagement plays a key role in how WorkMoney, Inc. brings its campaigns to life across multiple channels, including phone and SMS. Reporting to the Director, Community Impact, this role oversees the day-to-day execution of multi-channel outreach, ensuring programs are organized, deployed effectively, and consistently meeting defined goals. This is a time-limited, project-based role, with an expected duration of approximately six months, subject to program needs.
Requirements
- At least two cycles of experience managing high-volume outreach, engagement, advocacy or political campaign-based programs, including direct experience with phone and/or SMS programs
- Demonstrated experience managing multi-channel outreach programs, including coordination, deployment, and performance tracking
- Hands-on experience with outreach platforms such as CallHub, Strive, GetThru, Hustle, NGP VAN, or similar tools
- Proven ability to manage multiple workstreams simultaneously, while maintaining strong attention to detail and execution quality
- Experience coordinating across teams to deliver timely results and meet shared objectives
- Ability to monitor performance against defined targets, identify gaps or risks, and recommend opportunities for improvement
- Strong organizational and communication skills, with the ability to clearly convey updates, issues, and next steps
- Ability to work a flexible schedule, including evenings and weekends, based on program needs
- Requires U.S. work authorization
Nice To Haves
- Spanish language proficiency, including experience supporting bilingual outreach
- Experience working in or supporting outreach efforts in working-class communities
- Experience building targeted outreach lists using NGP VAN or similar CRM tools
Responsibilities
- Manage WorkMoney, Inc’s civic engagement multi-channel programs, including phones and other outreach channels
- Support the translation of campaign priorities into clear, executable plans, ensuring outreach is organized, accurate, and delivered on time
- Build, deploy, manage, and optimize outreach campaigns primarily through direct phone outreach, maintaining quality, consistency, and alignment with campaign objectives
- Support vendor-led program execution by coordinating inputs, tracking deliverables, and maintaining visibility into timelines and progress
- Adjust execution plans and outreach schedules in response to shifting campaign priorities, ensuring programs remain on track to meet timelines and performance goals
- Support audience targeting and list execution, ensuring outreach is delivered appropriately to audiences
- Monitor performance against defined goals, identifying gaps or risks and identify opportunities for improvement
- Prepare and present regular reporting on campaign performance, including progress, challenges, and outcomes
- Ensure quality control across outreach programs, including accuracy, targeting integrity, and execution standards
- Coordinate with cross-functional partners (e.g., data, creative, operations) to ensure campaigns are executed effectively and dependencies are managed
- Maintain workflows, trackers, and documentation to support consistent and scalable execution
- Proactively communicate updates, risks, and needs, ensuring alignment and continuity across workstreams
- Support the preparation and distribution of program materials, including scripts, guidance, and updates for outreach execution
Benefits
- Fully cover the premiums for medical, dental, and vision insurance
- Retirement plan includes up to a 6% employer match
- Contribute toward student debt repayment
- Generous paid time off options
- Stipends for remote work expenses
- Stipends for cell/internet data usage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
