Manager, Central Operations, Event Production (IVH) - Olympic & Paralympic Games

TKO•Los Angeles, CA

13h•Hybrid

About The Position

The Manager, Central Operations IVH is a key role with a primary responsibility for providing strategic support during the preparation phase and operational support pre, during and post-delivery; across multiple In Venue Hospitality programs (IVH) occurring within various Olympic and Paralympic sporting venues during the 2028 Los Angeles Olympic and Paralympic Games. The Manager works closely with the Senior Director, Event Production & Venue Management to develop an IVH hospitality program that delivers exceptional spectator experiences based on the respect of high-quality standards; and maximizes revenue thanks to relevant and informed decision. Experiences will take place inside temporary or permanent lounge spaces and may include food and beverage, photo opportunities, games broadcast viewing and other information touchpoints within a curated Olympic sports themed environment. All planning will be done centrally, from On Location LA Offices with site visits if / when necessary. The candidate will act as a key link between venue-level teams and the company leadership via the Senior Director Event Production and Venue Management. He/she will also represent the Event Production FA as well as the company as a whole.

Requirements

Bachelor’s degree in hospitality management, Sports Management, Event Management or a related field, or equivalent experience required;
Minimum of 3-5 years of experience in hospitality operations;
Experience in managing hospitality operations in Stadium and Temporary Structure environments;
Speaks and writes fluent business English; other languages encouraged (French and Spanish mainly);
Proficient user of Microsoft Office Suite;
Knowledge of SharePoint | Smartsheet | Microsoft Teams | Zoom | Air Table
Highly organized and process-oriented;
Ability to multi-task, remain calm in high-pressure situations, and work in a moving environment (with teams constantly growing up);
Self-motivated, resourceful, and directed, requiring minimal supervision;
Good timekeeping and work ethic that is characterized by commitment, motivation, and energy;
Natural leadership;
Good communication, interpersonal, negotiation and conflict resolution skills;
Creative thinker with a hands-on approach to problem-solving;
Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary;
Presently resides and/or is willing to relocate to Los Angeles, California.
Willingness to travel to venue locations regularly.

Nice To Haves

Prior experience with large-scale (sports) events, a plus;

Responsibilities

Building the venue teams (in collaboration with the four Group Directors).
Identifying and onboarding key vendors and/or suppliers to support IVH program delivery.
Managing vendor and/or supplier contracts and performance post award, ensuring service levels and deliverables are met.
Representing the FA in meetings as needed.
Manage and coordinate centralized IVH operations: creating useful and easy-to-use tools to collect data.
tracking the data collection to ensure tasks are completed in due time.
ensuring responses to requests are delivered in a timely manner.
managing overall project milestones and timelines.
developing and rolling out standardized procedures, tools, and best practices across all venues.
Liaise with all relevant FAs regarding the IVH program delivery (including but not limited to Food and Beverage, Art and Design, Overlay, Human Resources, Finance, Procurement, Security, Technology, Accreditation, Workforce, etc.) to ensure cohesive and comprehensive operations; Serve as a liaison between on-site teams and central office for communication, reporting, and strategic alignment.
Assist in budget planning, cost control, resource allocation, invoice processing and expense reconciliation; Partner with the Senior Director and Finance Manager to monitor the project and ensure targets are met.
Maintain organized documentation, trackers and shared files.
Update existing or upcoming operational tools.
Prepare presentations, reports and internal communications.
Maintain databases and reporting dashboards.
Serve as a key presence in the Hospitality Operations Center (HOC) supporting venue teams, resolving issues, and escalating as needed.
Oversee day-to-day operations across all venues, ensuring service consistency and operational efficiency.
Support venue leadership teams to implement and maintain operational SOPs.
Monitor venue performance KPIs and implement corrective action plans where needed.
Handle escalated guest concerns or operational crises, ensuring timely resolution.
Identify operational gaps and implement scalable solutions to improve efficiency, cost control, and service quality.