Seminole Hard Rock Hotel & Casino - Biloxi, MS

posted 25 days ago

- Mid Level
Biloxi, MS
Accommodation

About the position

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

Responsibilities

  • Demonstrate financial comprehension of the Cafe budget and P&L.
  • Execution and development of marketing initiatives.
  • Development of sales strategies that generate consistent year-over-year entrée count growth.
  • Manage marketing expenses in accordance with the Cafe budget and forecast models.
  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards.
  • Market a multi-product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
  • Foster an environment of customer service in which all team members put the guest first in every situation.
  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
  • Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
  • Ability to ideate and execute meetings & events that exceed the expectations of all clients.
  • Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
  • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
  • Support team development and advancement along well-defined career paths.
  • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
  • Possess a self-motivated approach to his/her own personal and professional growth.

Requirements

  • 5+ years in a sales and marketing role preferably in a hospitality setting.
  • Experience with CRM platforms.
  • Expertise in social media platforms.
  • Background in music industry a plus.

Nice-to-haves

  • Multiple language abilities a plus, fluency in English required.
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