Manager, Business Process Management & Downturn Readiness

Scotiabank • Toronto, ON

1d • Hybrid

About The Position

The Manager, Performance Enablement, is responsible for producing meaningful reports and data-based recommendations for Canadian Banking Operations that align with the strategic direction of Canadian Banking and the Canadian Banking COO Office. The individual will document complex business requirements for deliverables such as key performance indicators (KPIs) and interactive dashboards. The incumbent leverages business area knowledge in partnership with project stakeholders to deliver key insights that enable business strategies and a superior client experience.

Requirements

• University degree in engineering, computer science, mathematics or related fields
• 7+ years of practical experience in business intelligence and data analytics is required
• Advanced knowledge of Power BI and DAX language
• Basic experience with ETL and PEGA systems
• Advanced knowledge of data reconciliation, data manipulation, management, aggregation and analysis techniques using various tools like Excel, Access, SQL, SAS
• Employs strong verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization

Nice To Haves

• Experience with Python data libraries is an asset
• Familiarity of Commercial Banking products, services, policies and procedures, banking regulations and related regulatory requirements is an asset
• Database design, data mining, profiling and modelling techniques and/or other programming languages are desirable

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides data mining techniques and statistical analysis to provide fact-based recommendations to support initiatives, improve business processes, and increase resource utilization.
• Independently documents the complex measurements from multi-faceted business processes that align with the strategic direction. This includes interviewing stakeholders to identify key business drivers, translate their business knowledge into metrics that are quantifiable, and prepare instructions/training material to align solutions with business strategies or commitments.
• Develops KPIs, dashboards, and recommendations after confirming business requirements from relevant stakeholders. Understands the nature of the programming logic and liaise with SQL developers to perform gap analysis on data elements and to define the logic framework and solution design.
• Utilizes Power BI Service/Server to deliver timely analysis and interactive reporting to address specific inquiries. Present findings and share insights with team members before releasing out to stakeholders. This includes business process monitoring on a regular basis for health check of operations.
• Builds effective relationships with relevant stakeholders and internal network of business partners to achieve quantifiable and measurable improvements.
• Maintains awareness of best practices in the field of Business Analytics and adopt a continuous learning model to reflect quality of work that is produced for Canadian Operations.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and contributes to an inclusive work environment.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager