MasterCard - O'fallon, MO

posted 20 days ago

Full-time - Manager
O'fallon, MO
Credit Intermediation and Related Activities

About the position

The Business Operations (Biz Ops) team is seeking a Manager, Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We are seeking a highly motivated and experienced Manager, Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities

  • Ensure platform stability and health as a Business Operations SRE.
  • Foster developer run ownership and empower developers to build resilient products.
  • Support developers during the application build phase in operational design, automation, capacity planning, and monitoring.
  • Create and enforce operations standards while facilitating an agile and learning culture.
  • Engage early in the development lifecycle to be proactive in the development process.
  • Manage production and change activities to maximize customer experience.
  • Perform blameless post-mortems to understand business impact and root causes.
  • Focus on risk management and compliance across all environments.

Requirements

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python.
  • Strong understanding of DevOps principles and practices along with configuration management.
  • Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
  • Appetite for change and pushing the boundaries of automation.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, analytical skills, and strong communication skills.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Strong leadership and mentoring skills.
  • Passion for observability, automation, and continuous improvement.
  • Willingness to learn and take on challenging opportunities as part of a diverse and geographically distributed team.
  • Ability to balance doing things right with fixing things quickly.
  • Comfortable collaborating with cross-functional teams to ensure expected system behavior is understood.

Nice-to-haves

  • Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
  • Ability to speak about Kubernetes from different perspectives: technical, business, or financial.
  • Strategizing, designing, and supporting highly efficient solutions on Public Cloud (AWS, Azure, or GCP).
  • Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred.
  • Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
  • Knowledge of emerging technologies, various platforms, tools, and products and their respective applications.
  • Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.

Benefits

  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
  • 10 annual paid sick days
  • 10 or more annual paid vacation days based on level
  • 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
  • Gender-inclusive benefits
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