Manager, Assessment Development & Psychometrics

Alpine Testing Solutions, Inc.•United States - Utah, UT

7d•Remote

About The Position

The Manager, Assessment Development & Psychometrics, is a member of the Client Services management team, reporting to the Director, Assessment Services Operations. This role provides unified leadership over Alpine’s exam development and psychometric functions, managing a combined team of Psychometricians and Test Development Professionals. The Manager is responsible for the technical quality, validity, and professional rigor of exam content and psychometric processes and deliverables — while working in close partnership with the Manager, Assessment Operations, who oversees content operations, data operations, and Assessment Services project management.

Requirements

Master’s degree in a measurement-related field required
Minimum 7–10 years of combined experience in psychometrics and/or assessment development
Minimum 3 years of relevant experience managing employees and operational processes
Experience working with internal and external clients, stakeholders, and policymakers
Experience defining and implementing cross-team processes and continuous quality improvement initiatives
Ability to manage escalations in a professional and efficient manner
Excellent collaboration, communication (written and verbal), interpersonal, and negotiation skills
Excellent critical, strategic, analytical thinking, and problem resolution skills
Excellent time management skills, including scheduling, budgeting, and the ability to prioritize and meet deadlines
Excellent organizational skills with attention to detail
Ability to lead, manage, and work effectively in a virtual environment
Ability to work well in and across diverse and multi-disciplinary teams
Advanced knowledge of Microsoft Office and Azure products

Nice To Haves

Demonstrated expertise spanning both psychometric methods and the full assessment development lifecycle
Minimum 3 years of experience in a professional services firm
Experience working in close operational partnership with adjacent teams (e.g., project management, data, or content operations)
Familiarity with professional testing standards (e.g., Standards for Educational and Psychological Testing, ATP guidelines)

Responsibilities

Accountable for the team’s budget, resource allocation, workload, tools, and processes to promote quality, productivity, efficiency, and client satisfaction
Accountable for the hiring, managing, training, and developing of all direct report teams
Responsible for collaborating with AS leadership to determine resource requirements and assist in recruitment and onboarding
Responsible for collaborating with AS leadership to set team goals that align with company’s strategic goals, and accountable for achieving those goals
Responsible for collaborating with other managers to define and implement internal processes, tools, and continuous quality improvement initiatives
Accountable for implementing new and updated product and services within all teams under management
Responsible for collaborating with other managers to identify concerns and take corrective action as needed
Accountable for presenting Alpine’s vision, mission, and strategy clearly and as appropriate to team and clients
Accountable for team escalations and bringing in appropriate resources to address those concerns
Accountable for providing oversight across psychometric analyses, item statistics, scaling, equating, standard setting, technical reporting, assessment design, item development, content review, and form construction
Responsible for facilitating assessment development workshops (e.g., program design, competency analyses, performance based assessment development) and developing workflows and documentation to support operational processes, identify efficiency gains, and expand standard service offerings
Accountable for the quality, validity, defensibility, and accessibility of all psychometric and assessment development deliverables produced by the team
Responsible for ensuring psychometric methods and assessment development practices align with professional standards (e.g., Standards for Educational and Psychological Testing), client test blueprints, style guides, and applicable industry requirements
Responsible for collaborating with the Manager, Assessment Operations to ensure data pipelines, content operations, and workflows support timely, high-quality psychometric and assessment development outcomes
Accountable for serving as a point of contact for clients on psychometric and assessment development matters, including scopes of work, scope changes, deliverables, and budgets
Responsible for supporting Business Development and Client Solutions sales efforts, including reviewing proposals and SOWs for capacity alignment and communicating upselling opportunities to Client Solutions