Manager, AI Transformation

Clinton Health Access Initiative • ,

1d

About The Position

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low- and middle-income countries. CHAI supports governments and the private sector to create and sustain high-quality health systems. CHAI's work has expanded over two decades from HIV/AIDS to include infectious diseases like COVID-19, malaria, tuberculosis, and hepatitis, as well as non-communicable diseases such as cancer, diabetes, and hypertension. The organization also focuses on accelerating vaccine rollouts, reducing maternal and child mortality, combating chronic malnutrition, and increasing access to assistive technology. CHAI invests in strengthening health systems through programs in human resources for health, digital health, and health financing, with a strategy grounded in maximizing sustainable impact at scale. CHAI is an Equal Opportunity Employer that values diversity and inclusion. CHAI is currently undergoing a significant shift in its use of AI, and this role is central to that transformation. The Manager, AI Transformation will be the primary point person for internal AI adoption, identifying opportunities, assessing what's working, guiding staff on effective and responsible use across more than 35 countries. This role is not primarily technical but focuses on building the systems, training, and relationships necessary for successful AI adoption and return on investment. Key responsibilities include establishing governance, managing change and communications, developing training programs, and overseeing vendor relationships. The role sits within CHAI’s Global Operations function and reports to the Director, Global Operations, collaborating with the technical AI builder team and the Innovation team. The ideal candidate will have a strong working familiarity with AI tools, experience in managing change in a distributed organization, and a genuine commitment to CHAI's mission.

Requirements

• Bachelor’s degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption.
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time.
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge.
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff.
• Working familiarity with modern AI tools (e.g., Claude, ChatGPT, Superhuman) and a practical understanding of their capabilities and limitations.
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use.
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them.
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management.
• Comfortable working through ambiguity and providing direction in environments with limited formal structure.
• Genuine commitment to CHAI’s mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts.

Nice To Haves

• Experience in AI adoption, digital transformation, or technology enablement programs.
• Experience in global health, international development, or a comparable mission-driven sector.
• Experience managing or coordinating cross-functional advisory committees or governance bodies.

Responsibilities

• Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.
• Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.
• Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.
• Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards.
• Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body.
• Manage ongoing vendor relationships for procured AI tools, including procurement and license management.
• Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost).
• Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done.
• Undertake other responsibilities as needed at the request of the Director, Global Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager