MaitreD

Riviera Dining Group - Miami, FL

Full-time - Mid Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

The Maitre D' at MILA is responsible for overseeing the daily front desk operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves managing both regular and VIP clientele, coordinating private events, and maintaining a welcoming atmosphere while adhering to the restaurant's high standards of quality and service.

Responsibilities

• Execute and maintain quality of food, beverage and service with full adherence to standards set forth by management.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with restaurant guests; build loyalty and face/name recognition.
• Positively handle guests requests and accept feedback with grace and humility.
• Manage host team to provide seamless guest interaction.
• Maximize seating utilizing Seven Rooms.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
• Maintain complete knowledge of all menus, menu structure, ingredients, origins.
• Understand the cocktail program structure and pricing model of the Main Bar as well as L'Atelier and V by MILA.
• Possess knowledge of the beer and N/A program.
• Train new and existing employees on MILA service standards.
• Assist management with training needs as required.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Attend employee meetings and communicate suggestions for improvement as needed.
• Manager and coordinate all menu changes and communicate with the service team.
• Understand and comply with Company Policies.
• Promptly report equipment and food quality problems to Management team.
• Always maintain positive co-worker and guest relations.
• Maintain and strictly abide by State sanitation/Health regulations and company standards.

Requirements

• State complaint food handling certificate
• Must have computer knowledge (Excel, Windows, etc.)
• Ability to multi-task
• Must be a team player and possess strong leadership abilities
• Self-motivated and performance driven
• Professionalism and courtesy
• Must be detail oriented and possess effective communication and written skills
• Remain in stationary position for up to 8 hours throughout work shift
• Be able to reach, bend, stoop and frequently lift up to 50 pounds
• Punctuality and regular and reliable attendance
• Effective communication, written and interpersonal skills
• Time management skills
• Compute basic arithmetic
• Ability to comprehend and follow recipes
• Maintain confidentiality of company information and recipe data
• A minimum of 3-5 years of experience in high volume elevated dining restaurant in a major metropolitan market
• Experienced with online booking platforms such as OpenTable, Resy, Seven Rooms.