About the position
The Maintenance Technician III is responsible for performing a wide range of maintenance and repair tasks, with a focus on HVAC systems, plumbing, electrical work, and general repairs. This role requires strong communication skills, exceptional customer service, and the ability to manage and complete service requests efficiently while maintaining a clean and safe work environment.
Responsibilities
- Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors
- Provide exceptional customer service when interacting with team members, residents and vendors
- Communicate with the Assistant Maintenance Manager - Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day
- Respond and complete service requests in a professional and timely manner
- Consistently maintain a clean and safe work environment
- Repair HVAC systems including diagnosis and troubleshooting, cleaning and maintenance, repairing or replacing components, refrigerant handling, electrical work, ductwork, and resident education
- Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs
- Repair or replace caulking, grout, and various crack fillers as needed
- Accurately test for electrical current and troubleshoot minor electrical repairs
- Repair or replace electrical outlets, switches, breakers, GFCI's, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs
- Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs
- Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs
- Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs
- Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs
- Repair wall holes, texture, touch up and paint walls and trim and other minor painting tasks
- Accurately fill out time sheets and enter all required data into work orders correctly
- Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement
Requirements
- Skilled in installation, troubleshooting, repair of HVAC systems, plumbing, and electrical work
- Experience in leveraging technology (laptop, iPad, iPhones, etc.)
- Ability to work on-call and overtime hours, as needed
- Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors
- Work safely, wearing Personal Protective Equipment (PPE)
- EPA 608 Certification for Refrigerant Management (At least Type II or Universal Certification required)
- High school diploma or GED
- 5 years maintenance/construction background
- Daily travel between properties
- Must be able to work in environmentally and physically challenging working conditions
- Must be able to lift objects weighing 50lbs or more regularly
- Must be able to effectively communicate verbally and in writing
