Maintenance Supervisor

$35 - $40/Yr

Fairfield Residential - Woburn, MA

Full-time - Mid Level

Woburn, MA

Real Estate

About the position

Fairfield is a leader in the multifamily housing industry, passionate about creating exceptional and luxurious apartment living. The Maintenance Supervisor is a critical member of the Property Management Team, responsible for overseeing the overall appearance and maintenance of apartment communities. This role involves supervising and motivating a diverse staff, making independent decisions during after-hours emergencies, and ensuring customer satisfaction. Successful associates may be promoted to Regional Maintenance Manager positions.

Responsibilities

• Perform, schedule and supervise maintenance repairs throughout the property.
• Schedule, monitor and conduct preventative maintenance.
• Maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements.
• Use Yardi (or similar) property management software to manage open service repair requests.
• Create and manage a budget while maintaining an accurate inventory of maintenance items.
• Ensure that policies and procedures as well as safety and compliance expectations are met.
• Lead, motivate and develop a successful, inclusive and diverse property maintenance team.
• Provide timely and constructive performance feedback and light mediation.
• Deliver outstanding customer service to all residents.

Requirements

• Three or more years' hands-on apartment or building maintenance experience required.
• Strong knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair work.
• HVAC-EPA (Type II) or EPA Universal certification is required.
• Certified Pool Operator (CPO) certification strongly preferred; must obtain within 90 days if not already certified.
• Ability to read and comprehend budgets.
• Supervisory experience required.
• Experience with Yardi or other property management accounting software.
• High school diploma or equivalent required.
• Ability to read, write, understand, and communicate in English.
• Experience using Microsoft Outlook, Word, and Excel.
• Professional verbal and written communication skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Availability to be on-call and responsive to after hour emergencies.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Nice-to-haves

• Certified Pool Operator (CPO) certification is preferred.

Benefits

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance