Maintenance Manager

Sonesta Hotels - Linthicum Heights, MD

Full-time - Mid Level

Linthicum Heights, MD

Accommodation

About the position

The Maintenance Manager (MM) is responsible for overseeing the maintenance and repair of the hotel’s facilities, equipment, and grounds. This role involves leading a small team of maintenance workers, ensuring compliance with safety regulations, and maintaining high standards of guest and associate satisfaction. The MM will also manage the maintenance shop, inventory, and the upkeep of the company vehicle, contributing to the overall operational goals of the hotel.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Create processes and procedures to ensure the hotel is properly maintained and clean.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Partner with the General Manager to recruit, train, develop, and manage the Maintenance staff.
• Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms, and equipment.
• Perform preventive maintenance as outlined in the PM Works program.
• Monitor and secure inventory and follow established ordering procedures to replenish supplies.
• Take responsibility for and inform management of hazardous situations, emergencies, or threats to security.
• Responsible for testing, maintenance, and repair of all hotel life safety systems.
• Provide input for the annual department operating budget.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Manage and report on the proper use, maintenance, and location of all supplies provided to the Maintenance department.
• Utilize PM Works to implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Promote safety by the proper use and wearing of all protective equipment and uniforms.
• Act as 'Manager on duty' as required.
• Ensure compliance with federal, state, and local laws regarding health and safety services.

Requirements

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
• Professional certification and license required by law.
• Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
• Ability to prioritize and organize work assignments.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Reading and writing abilities are required to document tasks completed and to read equipment manuals.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational, and training abilities.
• Experience with Microsoft Office preferred.
• Valid driver's license required.

Nice-to-haves

• Previous background from the extended stay industry or apartment building maintenance management preferred.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance