Belk - Raleigh, NC

posted 2 months ago

Full-time
Raleigh, NC
General Merchandise Retailers

About the position

The Cosmetic Beauty Advisor plays a crucial role in the retail environment, reporting directly to the Sales Team Manager or Store Manager. This position is responsible for ensuring that the Belk direction is uniformly executed within the store. The advisor is expected to meet or exceed personal sales per hour goals while serving as a role model for excellent selling skills and customer service. They will execute successful promotions, special events, and drive sales through effective customer clienteling. Collaboration with store management is essential to optimize business-to-business opportunities and achieve assigned financial goals, while also identifying and reducing shrinkage in their area of responsibility. In addition to sales responsibilities, the Cosmetic Beauty Advisor is tasked with providing exceptional customer service. This includes meeting or exceeding sales per hour goals, credit application goals, and ensuring that each customer is thanked by name following a purchase. The advisor must handle transactions efficiently and accurately, providing a high level of service that supports Customer Satisfaction Surveys (CSS). Building a clientele base and protecting personal identifying customer information are also key components of this role. General responsibilities include maintaining the floor and stock areas in accordance with store standards for presentation and hygiene. The advisor will unpack new merchandise promptly, ensuring that deliveries do not obstruct customer access. Timely setup for promotional events, adherence to procedures for inventory control, and maintaining professional dress standards are also required. The advisor must cooperate with fellow associates and management, comply with store policies, and accept additional duties as requested during busy times. Overall, the Cosmetic Beauty Advisor is expected to assist with all non-selling duties as assigned by management, contributing to a positive and efficient store environment.

Responsibilities

  • Meeting or exceeding personal sales per hour goals
  • Being a role model and demonstrating excellent selling skills and customer service
  • Executing successful promotions and special events/pre-sells/GWP's
  • Driving sales through customer clienteling
  • Working with store management to optimize business to business
  • Achieving assigned $ line goal
  • Identifying and reducing shrinkage in area
  • Meeting or exceeding SPH goal
  • Meeting or exceeding credit application goals
  • Thanking each customer by name following a purchase
  • Handling each transaction efficiently and accurately
  • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
  • Building customer clientele base
  • Recording and protecting personal identifying customer information
  • Maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements
  • Unpacking new merchandise in a timely manner
  • Ensuring timely set-up including signage for promotional events
  • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
  • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
  • Cooperating with fellow associates and management
  • Complying with store policies concerning attendance, tardiness, and associate handbook
  • Accepting additional duties or share responsibilities during busy times and/or as requested by management
  • Assisting with all non-sell duties as assigned by management

Requirements

  • No education requirement
  • Experience in retail preferred
  • Excellent communication skills
  • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
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