Belk - Raleigh, NC
posted 2 months ago
The Cosmetic Beauty Advisor plays a crucial role in the retail environment, reporting directly to the Sales Team Manager or Store Manager. This position is responsible for ensuring that the Belk direction is uniformly executed within the store. The advisor is expected to meet or exceed personal sales per hour goals while serving as a role model for excellent selling skills and customer service. They will execute successful promotions, special events, and drive sales through effective customer clienteling. Collaboration with store management is essential to optimize business-to-business opportunities and achieve assigned financial goals, while also identifying and reducing shrinkage in their area of responsibility. In addition to sales responsibilities, the Cosmetic Beauty Advisor is tasked with providing exceptional customer service. This includes meeting or exceeding sales per hour goals, credit application goals, and ensuring that each customer is thanked by name following a purchase. The advisor must handle transactions efficiently and accurately, providing a high level of service that supports Customer Satisfaction Surveys (CSS). Building a clientele base and protecting personal identifying customer information are also key components of this role. General responsibilities include maintaining the floor and stock areas in accordance with store standards for presentation and hygiene. The advisor will unpack new merchandise promptly, ensuring that deliveries do not obstruct customer access. Timely setup for promotional events, adherence to procedures for inventory control, and maintaining professional dress standards are also required. The advisor must cooperate with fellow associates and management, comply with store policies, and accept additional duties as requested during busy times. Overall, the Cosmetic Beauty Advisor is expected to assist with all non-selling duties as assigned by management, contributing to a positive and efficient store environment.