MCaaS Extended Workforce Solutions Senior Manager

Deloitte - Grand Rapids, MI

Full-time - Senior

Grand Rapids, MI

Professional, Scientific, and Technical Services

About the position

The Extended Workforce Solutions Senior Manager at Deloitte is responsible for creating, selling, and delivering innovative solutions that help clients manage their contingent and extended workforces. This role focuses on designing workforce management services that enhance operational efficiency, compliance, and agility, while integrating seamlessly with clients' existing HR and procurement systems. The Senior Manager will lead cross-functional teams to develop comprehensive solutions that address the strategic, regulatory, and operational challenges of managing extended labor, ultimately positioning clients for success in a dynamic labor market.

Responsibilities

• Lead the design and development of extended workforce management services, including recruitment, onboarding, workforce planning, compliance management, and offboarding processes.
• Collaborate closely with business development and client-facing teams to understand clients' unique contingent workforce challenges and develop tailored service offerings.
• Develop and oversee holistic workforce management solutions that incorporate contingent workers, freelancers, independent contractors, and gig workers.
• Design and implement a comprehensive technology strategy that integrates workforce management platforms, Vendor Management Systems (VMS), and HR technologies.
• Design services that address legal and regulatory requirements for contingent labor, ensuring compliance and risk mitigation.
• Develop sophisticated pricing strategies and economic models for service offerings.
• Package extended workforce solutions services into clearly defined offerings that can be marketed and sold to clients.
• Work with Managed Service Providers (MSPs) partners to enhance service delivery capabilities.
• Stay informed on industry trends, market conditions, and emerging technologies related to extended workforce solutions.
• Collaborate with the sales and marketing teams to design marketing strategies and provide expert input during client discussions.

Requirements

• Bachelor's degree in business, Human Resources, Operations Management or a related field; advanced degrees or certifications in HR, Workforce Management or Talent Acquisition is a plus.
• Minimum of 10 years of experience in extended workforce management, talent acquisition, or consulting, with a focus on contingent labor or extended workforce solutions.
• Minimum of 8 years of verifiable experience in designing and implementing MSP services or MSP solutions for large, complex organizations.
• Minimum of 8 years of experience with large-scale, enterprise level software implementations, particularly within contingent workforce or talent management systems.
• Minimum of 6 years of experience utilizing Vendor Management Systems (VMS) such as SAP Fieldglass or VNDLY, with corresponding experience integrating these platforms into HR ecosystems.
• Minimum of 6 years of expertise in workforce management, including recruitment, onboarding, compliance, and vendor management processes.
• Minimum of 6 years of experience developing and creating pricing models, service design, and creating service-level agreements (SLAs) for extended workforce management.
• Minimum of 6 years of experience working with relevant labor laws, worker classification regulations, and tax compliance for contingent labor.

Nice-to-haves

• Exceptional client-facing and communication skills, with the ability to influence senior stakeholders.
• Analytical and strategic thinking skills, with the ability to translate workforce data and client needs into actionable solutions.
• Strong leadership and team management experience.
• Ability to lead and collaborate with cross-functional teams.
• Strong project management skills and the ability to manage multiple high-impact initiatives concurrently.

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development opportunities
• Flexible scheduling