FLIGHT CENTRE TRAVEL GROUP - Queensland, GA
posted 6 days ago
Full-time - Mid Level
Hybrid - Queensland, GA
Administrative and Support Services
About the position
As a Travel Consultant in our Luxury Travel team, you will help to plan, book and coordinate your customer's next amazing luxury travel experience. You'll be building unique itineraries for your customers with their every need front of mind to ensure they have a premium experience from 'Bon Voyage' to 'Welcome Home'. You will be booking everything from first class flights to five star hotels, premium tours, luxury cruising, travel insurance and more. You will be working towards KPI's and incentive targets, therefore building your customer relationships will be critical to your success in this role.
Responsibilities
- Plan, book and coordinate luxury travel experiences for customers.
- Build unique itineraries tailored to customer needs.
- Book first class flights, five star hotels, premium tours, and luxury cruises.
- Manage customer relationships to achieve KPIs and incentive targets.
- Utilize complex booking systems and manage time effectively.
Requirements
- Minimum of 5 years experience as a travel consultant with Flight Centre Travel Group.
- At least 60% repeat and referral customers.
- CSAT score of 84% or higher.
- Proven success in achieving KPIs and sales targets with a TAC of $180k or above.
- Strong organizational skills and time management.
- Experience with GDS and complex computer systems.
Nice-to-haves
- Personal experience with luxury travel.
Benefits
- Base wage plus uncapped incentives payment structure.
- Hybrid working arrangements.
- Support for building customer relationships without constant queue serving.
- Access to incredible travel deals for employees and their friends and family.
- Career development support through Brightness of Future pathways.
- Qualification opportunities with Certificate 3 & 4 in Travel & Tourism.
- Participation in Reward & Recognition events throughout the year.
