LPN Weekend Care Navigation Nurse-Scheduled 24 Paid for 30

Hospice Of The Western Reserve•Cleveland, OH

1d•Onsite

About The Position

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. The Care Navigation Nurse LPN supports referral intake, care coordination, and initial clinical triage to ensure timely, accurate, and efficient access to hospice services. The role emphasizes one-call resolution whenever possible and seamless progression of referrals through dispatch.

Requirements

Licensed Practical Nurse (LPN) in the state of Ohio
Excellent verbal and written communication skills
Ability to communicate calmly and compassionately with patients and families in distress
Strong teamwork and collaboration skills
Comfortable using multiple technologies, including: Electronic Medical Records (EMR), Phone systems, Referral and intake platforms
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

Hospice experience strongly preferred

Responsibilities

Retrieve, monitor, and process referrals for hospice services and Western Reserve Navigator potential patients from multiple sources, including: CarePort, Electronic fax inbox, Phone referrals, Other designated referral sources.
Learn and utilize the dispatch process to schedule appointments for prospective patients.
Follow up on referrals that do not progress to dispatch in a timely manner.
Perform direct admits to inpatient care centers as needed.
Take clinical calls from patients and caregivers; attempt resolution and escalate appropriately.
Notify primary care teams of any clinical issues addressed.
Participate in quality improvement and process improvement initiatives.
Perform other duties as assigned.