Loyalty & Growth Sr. Product Manager
About The Position
This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies. The Senior Product Manager will be responsible for end to end business leadership on Consumer Deposits, Reward & Loyalty projects and issue remediation including very large, cross functional, and complex projects or issues. The primary responsibility for this role will be leading the remediation of Sales Practice issues as part of regulatory issue remediation. The role will be responsible for leading and managing multiple priorities at the same time, spanning across multiple products, channels and lines of business. The ideal candidate will demonstrate a strong combination of strategic thinking, organizational knowledge, tactical planning and project management skills along with the ability to lead and influence large teams without direct management. The role requires the ability to develop strong partnerships and coordination with business partners across the enterprise.
Requirements
- Demonstrated strategic planning/product management skills
- Strong analytical skills with breadth of view
- Negotiation skills
- 7+ years of relevant experience
- 3+ years’ experience with leading issue remediation and/or projects
- Business acumen with proven ability to leverage expertise with credibility and impact
- Ability to develop and maintain strong relationships across the organization
- Strong written and oral communication skills, including ability to influence partners and drive consensus
- Exceptional proficiency with Microsoft PowerPoint, Excel and Office suite
- Strong attention to detail
- Demonstrated ability to be part of a fast moving, execution oriented organization
- Proven experience navigating a complex business environment
- Proven ability to turn complex ideas into well-structured processes
- Ability to assume significant responsibilities and flexibly manage consistently changing deadlines and priorities
- Demonstrated problem solving, strong follow up skills and ability to escalate and gain resolution as needed
- Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
- Relationship management skills to build and maintain credibility and influence with key partners and stakeholders
- Strong decision making skills with an assertive and proactive communication style
- Able to aggregate multiple sources of information to communicate quickly, succinctly and effectively
Nice To Haves
- Call Center or Financial Center knowledge
- Deposit products knowledge/experience
Responsibilities
- Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
- Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
- Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
- Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
- Manages risk through implementing and monitoring effective controls in partnership with key support partners
- Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
- Develops and influences product strategy, driving products to provide comprehensive solutions across the bank
- Drive action planning and remediation activities to support the Sales Practice regulatory remediation
- Coordination across the enterprise to drive assessments, define standards, and execute process changes
- Partner with technology to create systemic solutions including idea assessment, requirements development, design and testing
- Set strategies for, drive prioritization of, and approve customer and employee communications
- Partner with risk, legal and compliance on testing, control development, risk assessments and ownership of mitigation plans
- Implement quality assurance programs to demonstrate sustainment of new processes
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
