Loss Prevention Specialist

About the position

This role is responsible for the resolution of potential or delinquent member accounts. Conduct an effective follow-up program involving loans and Visa accounts in which members are contacted by phone, letter or in person appointment to ascertain reasons for delinquencies. Develop and implement a mutually agreeable plan to bring member loans and/or accounts current or to minimize a loss for the company.

Responsibilities

• Resolve potential or delinquent member accounts.
• Conduct follow-up programs involving loans and Visa accounts.
• Contact members by phone, letter, or in-person to ascertain reasons for delinquencies.
• Develop and implement plans to bring member loans/accounts current or minimize losses.

Requirements

• High school diploma or equivalent.
• 2+ years of previous consumer collection experience, preferred.
• Working knowledge of credit union policies, procedures, laws, and regulations.
• Knowledge of bankruptcy laws, student loan guidelines, real estate collection laws, Visa account collection laws, property improvement collection guidelines, and NSF check collection knowledge.
• Lending document knowledge.
• PC experience including a general working knowledge of Microsoft Office, Internet, and E-mail equivalents.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence through mail.
• Ability to define problems and apply appropriate remedies.
• Ability to interpret verbal and written instructions.
• Ability to work independently while displaying initiative and good decision-making skills.
• A high level of professionalism while working under pressure.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

Benefits

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose between a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations.
• 401(k) with 50% employer match on the first 6% contributed.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary.
• Reimbursement for higher education expenses of up to $5,250 per calendar year.
• Career development opportunities including job shadow programs and certification courses.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks.