NewRez - Coppell, TX

posted 6 days ago

Full-time - Entry Level
Coppell, TX
Credit Intermediation and Related Activities

About the position

The SPOC (Single Point of Contact) Specialist role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the SPOC Specialist will review, counter, and approve loss mitigation deals within their delegated authority.

Responsibilities

  • Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
  • Keeps servicing files up to date so borrowers can receive the best assistance, and so that the company has knowledge of the borrower's situation and the condition of the collateral.
  • Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.
  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
  • Reviews title searches to ensure that no title issues threaten the standing of our investor's lien on the property.
  • Makes calls to borrowers, borrowers' authorized representatives, and brokers.
  • Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.
  • Accurately underwrites the borrower's income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
  • Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response.
  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
  • Certifies that all required actions have taken place prior to completing a foreclosure sale.
  • Ensures compliance with company policies and procedures.
  • Performs related duties as assigned by management.

Requirements

  • High school diploma or equivalent, required.
  • Bachelor's degree, preferred.
  • 2-4 years' Loss Mitigation, Collections, or related mortgage servicing experience.

Nice-to-haves

  • Ability to obtain and maintain ongoing Mortgage Loan Originator License.
  • Proficient in Microsoft Word and Excel.
  • Excellence in consulting and advising customers via telephone and written communication.
  • Understanding of debt collections in any stage of delinquency.
  • Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred.

Benefits

  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave
  • Pet insurance
  • Adoption Assistance
  • Tuition reimbursement
  • Employee Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
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