Logistics & Operations Specialist

Knix • Toronto, ON

4d

About The Position

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

As the Logistics & Operations Specialist, you will serve as a core anchor in our supply chain execution, ensuring that our inventory flows seamlessly from production to the end consumer. Reporting directly to Holly McKeown, Senior Manager, Logistics & Operations, you will drive business growth and optimize customer experience by managing day-to-day inbound, outbound, and internal logistics processes.

Requirements

• 3+ years of experience in supply chain, logistics, or operations, ideally within a high-growth retail or eCommerce environment, with proven experience managing both inbound freight and outbound 3PL fulfillment.
• Strong, hands-on experience with NetSuite and advanced Excel (interpreting complex data sets and translating them into actionable insights) is required.
• Basic knowledge of EDI is a significant asset.
• Excellent collaborative and communication abilities, with a proven track record of coordinating cross-functionally across different time zones and establishing transparent, trusted relationships with international vendors.
• Highly resourceful, organized, and solution-oriented with an intense attention to detail and a proven capacity to handle changing priorities and peak operational periods (e.g., Black Friday) under pressure.

Nice To Haves

• Familiarity with Shopify is a plus.

Responsibilities

• Manage the movement of goods from global manufacturing partners via sea, air, and road, while overseeing cross-border shipments (Canada/US), customs documentation, HTS classification, and duty drawback programs.
• Serve as the primary point of contact for 3PLs and distribution center operations teams to resolve daily fulfillment hurdles across eCommerce, Retail, Wholesale, and internal channels while strictly monitoring delivery SLAs.
• Maintain and troubleshoot system integrations across ERP, OMS, and WMS platforms to guarantee that inventory reflected in our systems accurately matches inventory available to sell, while building key performance dashboards (freight spend, CPO, lead times).
• Partner closely with Planning, Finance, Retail Ops, Wholesale, and Amazon channel leads to align logistics capacity with business demand, promotional calendars, and launch timelines.
• Work in lockstep with the Logistics Coordinator and Senior Manager to ensure 100% redundancy across all logistics functions, taking on other operational opportunities to contribute as business needs evolve.

Benefits

• Cover 100% of the premiums for extended health and dental plans from your first day for permanent full-time employees.
• Access to mental health support through our Employee Assistance Programs via Dialogue (virtual coaching, therapy, and counseling).
• Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees.
• RRSP matching program for permanent full-time team members.
• 50% discount on Knix products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed