Logistics Coordinator

Agri-Mark/Cabot Creamery•Montpelier, VT

3d•Onsite

About The Position

The Logistics Coordinator is responsible for scheduling customer pick-up requests, arranging domestic freight, and negotiating pricing for drayage. This role involves coordinating drayage to ensure on-time delivery to the port, managing driver calls, and building relationships with customers and warehouses to improve scheduling efficiency. The coordinator will also work with internal teams to manage inventory, request delivery date changes, and utilize GPS software for tracking and reporting. Additionally, the position involves dispatching temper releases, identifying process improvements, reviewing national dispatching for route efficiency, and training third parties on the Nextrack system. Compliance with Nextrack parameters, scouting and negotiating with new haulers, setting up new users, and monthly reporting on truck performance are also key responsibilities. The role includes coordinating labor with warehouses for loading appointments, resolving billing discrepancies, providing backup coverage for other logistics positions, and training various teams on TMS functions and Nextrack.

Requirements

Highschool diploma or GED required
Must be able to pass background check and drug test
Previous experience and knowledge of product export and import logistics
Proficiency in Microsoft Office and Microsoft 365
Knowledge of FMCSA HOS rule and regulations
Safety conscious mentality
Customer service excellence and conflict resolution
Exceptional time management and the ability to multi-task
Efficient communication to work with team members in all departments
Self-starting with decisive communication
Ability to perform under high stress to meet firm deadlines
Comfortable and able to focus in an open office environment
Mastery of Outlook to address and prioritize high volume email correspondence
Ability to answer the phone professionally and field calls throughout the day
Effective communication to build long lasting working relationships
Ability to think outside the box to solve logistics challenges (OS&D, truck breakdowns, Etc.)
Experience with GPS software
Proficient with Samsara Electronic Logs
Mastery of the Transportation management software
Proficient with AS400
Knowledge of all customer online scheduling portals (12+ online schedulers)
Mastery of Nextrack internal scheduling program

Nice To Haves

2 years dispatch experience preferred

Responsibilities

Schedules customer pick up requests for multiple warehouses
Arranges domestic freight
Negotiates competitive periodic pricing on drayage freight with freight brokers
Coordinates drayage for freight to the port to ensure on time delivery for port cuts
Fields driver calls throughout the day
Builds relationships with customers and warehouses to create scheduling efficiencies
Works with customers to ensure inventory is pulled from the correct account in our system
Works with CRR to request date changes for customer deliveries
Utilizes Samsara GPS to assist with driver call ins and reporting
Dispatches and schedules temper releases
Looks for process improvements and collaborates inter-departmentally
Reviews national dispatching to ensure routes are efficiently built
Collaborates with CRR and other departments to resolve and improve processes to increase productivity
Trains all third parties on Nextrack and its requirements
Enforces Nextrack compliance and scheduling parameters
Scouts new third-party haulers to create and negotiate competitive pricing and contracts
Sets up new users for Nextrack internal scheduler
Monthly reporting on late, cancelled or rescheduled trucks
Works with warehouses to coordinate labor for scheduled loading appointments
Resolves all billing discrepancies for efficient processing
Provides backup coverage to all logistics positions
Trains the export team on all TMS functions as needed
Trains new dispatch employees
Assists dispatch employees with issues regarding customers, scheduling appointments and driver compliance
Trains Agri-Mark Employees and warehouse locations on Nextrack Scheduler
Cross-Trained to cover all positions in the office
Other Duties as assigned