Prepare, review and edit import and export documents; Commercial Invoices, Bills of Lading, packing slips and shipping labels to route packages internationally. Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases. Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved. Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and partners in foreign countries. Quote shipping rates for domestic and international parcel and freight shipments. Sets up freight shipment pick ups and track through delivery. Helps file Electronic Export Information (EEI) online with US Customs and Border Protection on any eligible export shipments. Escalates customer complaints and requests with carriers and follows up to ensure the request was completed while keeping the customer informed. Work collaboratively with all departments to resolve issues related to package deliveries or shipments. Performs all work in compliance with the quality and safety systems, policies and procedures.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed