Logistics Coordinator

Ippolito•Burlington, ON

7d•Onsite

About The Position

Ippolito Transportation, a family-run company with over 75 years of experience in the produce industry and recognized as one of the Best Fleets to Drive For 2025, is seeking a motivated and detail-oriented Logistics Coordinator for their head office in Burlington, Ontario. This role is integral to the logistics team, involving dispatch, customer service, and sales support. The coordinator will ensure efficient, on-time deliveries across Canada and the U.S., manage cross-border compliance, and work closely with drivers, customers, and colleagues.

Requirements

Highly organized, detail-oriented, and a strong communicator.
Calm and professional under pressure in a fast-paced environment.
Experienced in cross-border dispatching with working knowledge of customs clearance terminology and procedures.
Confident using dispatch software and other computer systems.
Skilled in driver management and customer service.
A team player who treats others with respect and takes pride in their work.
Minimum 5 years of relevant logistics or dispatch experience in produce or cross-border.
Understanding of ACE/ACI, PARS/PAPS, bills of lading, and customs broker coordination.
High school diploma required.

Nice To Haves

Experience with Truckmate an asset.
Post-secondary education preferred.

Responsibilities

Communicate daily with drivers to advise on next pick-ups and deliveries.
Support drivers with any issues while on route, including cross-border loads, ACE/ACI manifests, PARS/PAPS, and other customs documentation.
Update shipment status and load information in Truckmate.
Plan and sequence routes to maximize trailer utilization and profitability.
Collaborate with dispatch and sales teams to align loads, meet customer needs and support sales growth.
Communicate directly with customers regarding scheduling, service updates, and issue resolution.
Assist the sales team with quoting, scheduling and confirming orders as required.
Ensure accurate customs information and timely communication with brokers and carriers for seamless border crossings.