Logistics Coordinator

Amrize • Calgary, AB

34d • Onsite

About The Position

The Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their cement order placement. It will require coordination with the various sales teams, operations personnel and contract truck partners to ensure that customer requests are delivered in line with industry expectations. Clear communication with contract truck partners to ensure efficient and high-level on time delivery of Amrize’s materials is paramount. The Coordinator also supports all administrative activities around the billing and invoicing of materials once delivered. This is a full-time customer-facing role that requires a service oriented mindset with a highly professional approach. This position is critical to the execution of our business. Successful candidates are described as someone that is a keen problem solver while operating in a fast-paced environment, possessing the ability to troubleshoot a variety of issues while searching out ways to be most efficient. The role is considered an opportunity to learn the full spectrum of the Amrize Western Canada business and sales areas. Learnings include the manufacturing origins of cement, concrete and aggregates, the distribution of these materials through plants & terminals, the logistics channels to service a wide customer base and lastly, what it takes to be successful in the construction material supply industry.

Requirements

• Understanding of the building materials industry, including product knowledge.
• Computer literacy, including Microsoft Office suite of products.
• Rotational Saturday shift
• Strong written and verbal communication skills
• Relationship-building (External customers and internal Amrize personnel)
• High degree of accuracy and attention to detail
• Ability to multitask in a fast-paced environment
• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling call backs while being able to re-prioritize as requested.
• Strong sense of teamwork and self-motivated
• Customer interaction/Customer focus
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

Nice To Haves

• Associate degree/college diploma or greater in an applicable field, including Business, Finance or Engineering is an asset.

Responsibilities

• Responsible for the order taking & order fulfillment process for delivery or customer pick up, including assignment of carriers and coordination of demand for deliveries.
• Fulfill and exceed customer expectations in compliance with policies, practices and procedures, advocating for customers’ interests by overcoming obstacles and solving problems that may impact Amrize’s customer service offering.
• Provide timely response to customer complaints with appropriate follow up and escalation as required, maintaining a high level of quality on all phone and digital conversations.
• Remain knowledgeable of services, products and methods of delivery by Amrize Cement, including reviewing terminal inventory and selection of supply.
• Possess a flexible schedule, working different shifts and taking calls after hours when required.
• Input manual Bills of Lading and create and maintain monthly reports as required.
• Conduct proactive outbound calls to customers, including customer surveys and participating in value selling per instructions and as appropriate.
• Provide support to Sales and the Credit team with customer accounts, including account reconciliation/cleanup efforts and keeping backup information for after-sales support activities.
• Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Benefits

• Flexible Health & Dental benefits coverage for you and your dependants
• A generous Pension Plan designed to support you through various stages of your career and life
• Access to voluntary programs like RRSP and TFSA for future financial planning
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
• Easy access to mental health and well-being support
• Service recognition awards to celebrate your contributions
• Perks & discounts on a variety of products and services
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
• Financial support for new parents beyond statutory benefits
• An inclusive and welcoming environment where everyone can be themselves
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree