Logistics Coordinator (Healthcare)

The Recovery Village•Winter Park, FL

15h•Onsite

About The Position

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, eating disorders and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns. With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care. Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness. The Call Center Logistics Coordinator position scope is responsible for the scheduling of incoming clients from the Call Center to the respective ARS facility, auditing pre-admission charts and for chart documentation between CRM systems. The position also acts as a liaison between the Call Center and ARS facilities.

Requirements

High School Diploma or GED Required
A minimum of 1 year experience in a treatment setting, Substance Abuse/Recovery agency.
Knowledge of DCF guidelines
Knowledge of Joint Commission Standards
Knowledge of Drug-Free Workplace Policies
Demonstrates proficiency in communication and written skills
Time Management Skills
Familiar with community resources
Capable of answering calls promptly
Demonstrate first call resolution capabilities
Demonstrate the ability to conduct pre-admission assessment to determine the appropriateness of the admission.
Capable of obtaining accurate insurance information.

Responsibilities

Maintain strict client confidentiality
Responsible for demonstrating a positive image of Advanced Recovery Systems
Documents information efficiently in CRM Salesforce.
Coordinate with applicable ARS facility, travel information of incoming client
Ensure any changes to scheduled clients are provided to applicable ARS facility
Participate in morning strategy meeting for incoming clients
Execute congratulatory calls to scheduled consumers
Provide program information to prospective clients and families as needed
Conduct telephone conversations in a friendly and professional manner
Maintains clear communications with supervisors and co-workers
Follows all policy and procedures of Advanced Recovery Systems
Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
Work as a positive team member
Other duties as assigned by supervisor(s)
Participate in staff meetings as needed