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Samsung SDS America - Dalton, GA

posted 19 days ago

Dalton, GA
Professional, Scientific, and Technical Services

About the position

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company. We are seeking a proactive Logistics Claim Specialist to join our team in Dalton, Georgia. The primary responsibility of this role is to manage and resolve irregular situations in logistics operations, such as damages, losses, and discrepancies. This includes overseeing claim processes and collaborating with internal teams and external partners to ensure timely and effective resolutions.

Responsibilities

  • Lead the resolution of irregular logistics situations, including damages, losses, and discrepancies, by identifying root causes and implementing corrective actions.
  • Report issues to customers promptly and work with them to determine liability and responsibility.
  • Collaborate with internal teams to ensure the efficient handling of all logistics-related claims.
  • Negotiate with external partners regarding claims and responsibility for irregular situations.
  • Maintain accurate and timely documentation and reports related to damages, losses, and claims.
  • Support continuous improvement initiatives to reduce the occurrence of irregularities and improve logistics processes.
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