Lockbox Operations Assistant

$28,496 - $42,806/Yr

Royal Bank of Canada - Los Angeles, CA

Full-time

Los Angeles, CA

Credit Intermediation and Related Activities

About the position

The Lockbox Operations Assistant is responsible for handling client remittances, ensuring accurate processing and timely completion of tasks related to incoming payments. This role involves manual and automated processing of remittances, data entry, and quality assurance to meet client specifications and deadlines.

Responsibilities

• Open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment.
• Process incoming checks, invoices, correspondence, and credit card payments.
• Reassociate printed check copies and supporting documents for client mail out.
• Return un-processable transactions daily.
• Process, track and report returned check disbursements.
• Perform data entry for check amounts and alphanumeric values using 10-key and alpha characters.
• Sort and prepare client transactions for scanning and deposit.
• Research and answer customer inquiries received via phone, correspondence, and e-mails to resolve problems and ensure customer satisfaction.

Requirements

• Minimum 1 year of banking, payment or account receivable processing experience.
• Minimum 1 year experience in MS Office, Excel, and Word.
• Ability to read, understand and follow written and verbal instructions.
• Adhere to client specific deadlines, schedules, and quality requirements of the department.
• Basic computer skills and ability to work with online systems efficiently.
• Ability to focus on specific tasks and work independently under pressure to meet deadlines.
• Some lifting required, up to 30 lbs.

Benefits

• Competitive salary based on skills and experience.
• Diversity and inclusion commitment.
• Opportunities for professional growth and development.