Local Manager

$83,000 - $131,000/Yr

Frontier California - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Heavy and Civil Engineering Construction

About the position

The Local Manager at Frontier California Inc. is responsible for overseeing operational proficiency and fostering employee, customer, and community relations. This role involves leading a team of field technicians to ensure the installation and maintenance of broadband services and equipment, while also driving performance to meet market growth targets and achieve high levels of customer satisfaction.

Responsibilities

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives, and promotes new and existing company products.
• Manages a P&L budget to ensure revenue goals and expense targets are met.
• Provides feedback, ongoing training, and motivates their team to exceed department goals.
• Partners with Human Resources to ensure firm, fair, and consistent application of practices/policies and labor agreements in a timely manner.
• Maintains a safe work environment by conducting regularly scheduled safety meetings and applicable safety training.
• Positively represents Frontier through active engagement and involvement in the community.
• Partners with marketing to act as the 'eyes' and 'ears' of the local market to ensure an appropriate competitive response.
• Responds to issues identified on Customer Surveys.

Requirements

• Field Technician work experience preferred.
• Supervisory experience in an operations environment or equivalent work/military experience preferred.
• Ability to communicate and collaborate with internal and external customers as well as labor unions.
• Ability to lead a team while working under pressure with deadlines.
• Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking.
• Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather.
• High school diploma or GED required.
• CCNA, PMP, or CWNP a plus.
• Must possess a valid state driver's license with a clean driving record.

Nice-to-haves

• CCNA, PMP, or CWNP certification.

Benefits

• 401(k) matching
• Caregiver leave
• Dental insurance
• Health insurance
• Paid holidays
• Paid parental leave
• Paid time off