Loan Specialist

University of North Carolina at Chapel Hill - Chapel Hill, NC

Full-time - Entry Level

Hybrid - Chapel Hill, NC

Educational Services

About the position

The Loan Specialist is a vital member of the financial operations team at the University of North Carolina, responsible for managing the complete lifecycle of campus-based student loans and receivables. This role encompasses a range of critical duties, including due diligence, collections counseling, regulatory compliance, account management, and reporting. The Loan Specialist ensures that all activities adhere to federal, state, and institutional guidelines, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), as well as specific requirements from the State of North Carolina. In this role, the Loan Specialist provides collections counseling to borrowers, conducts account analyses, and manages collection calls and skip-tracing efforts. They maintain comprehensive and accurate documentation of all activities and ensure timely and professional responses to borrower inquiries. The Loan Specialist acts as a key liaison with internal and external stakeholders, facilitating clear communication and collaboration to support effective account resolution. This position commands a competent level of expertise in financial analysis, regulatory compliance, and account management, along with a commitment to delivering exceptional service to a diverse borrower population. By fostering accountability and compliance, the Loan Specialist plays a critical role in upholding the university's mission of accessibility and financial stewardship, while supporting its overall operational excellence.

Responsibilities

• Manage the complete lifecycle of campus-based student loans and receivables.
• Conduct due diligence and collections counseling.
• Ensure regulatory compliance with federal, state, and institutional guidelines.
• Perform account management and reporting.
• Provide collections counseling to borrowers.
• Conduct account analyses and manage collection calls.
• Maintain comprehensive and accurate documentation of all activities.
• Respond to borrower inquiries in a timely and professional manner.
• Act as a liaison with internal and external stakeholders.

Requirements

• Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience.
• Demonstrated ability to understand and interpret federal and state loan regulations.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Access.
• Proven experience in collections, loan servicing, or related financial operations.
• Strong organizational, analytical, and communication skills.

Nice-to-haves

• Familiarity with U.S. Department of Education loan programs and policies.
• Experience in managing third-party loan servicer relationships.
• Experience generating reports, troubleshooting electronic file submissions, and managing credit disputes within loan management systems.
• Demonstrated ability to provide exceptional customer service to a diverse population.
• Direct experience in collections, including skip-tracing, account analysis, and counseling borrowers on repayment options.
• Demonstrated ability to interpret and apply federal, state, and institutional regulations governing student loans and receivables.

Benefits

• Comprehensive benefits package including health, life, and retirement plans.
• Paid leave.
• Professional training opportunities for career growth and skill development.
• Exclusive perks for retail, restaurant, and performing arts discounts.
• Savings on local child care centers and special rates on select campus events.