Loan Servicing Specialist I, II, or III

$19 - $28/Yr

ANB Bank - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Credit Intermediation and Related Activities

About the position

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

Responsibilities

• Responsible for preparing, processing, booking, and verifying all documentation pertinent to consumer and commercial loans from all regions of ANB Bank.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, Gramm-Leach-Bliley Act (GLBA), as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Maintains thorough understanding and continuing knowledge regarding regulatory loan compliance, state laws, bank's credit policy, internal procedures, consumer disclosures, including but not limited to, TRID, RESPA, HMDA and any other overlapping areas of compliance related to loan documentation.
• Assist with and act as a reference point to lending staff in their various loan process and system duties.
• Delivers quality of service as defined by department standards.
• Inputs loan information into various operating systems (including Laser Pro and the core system).
• Maintains various checklists for documentation compliance.
• Assists internal customers with various problems, changes and/or inquiries regarding loans in process and/or existing loans and following through to make sure customers needs have been satisfied.
• Processing and documentation of credit disputes (via E-Oscar or in-person at the branch).
• Assist in collection and reporting of HMDA data.
• Process Non-Originated loan requests and comply with Regulation B and HMDA as required.
• Researching and resolving loan issues that arise from loan documentation or the core system.
• Loan suspense, deferred fees and shadow suspense account reconciliation.
• Escrow account maintenance and disbursements.
• Non-post research and resolution.
• Process loan rating changes, non-accruals and charge-offs as needed.
• Maintain loan rate indexes.
• Flood insurance approval and tracking to ensure compliance with regulation and bank procedure.
• Insurance exception tracking including working with insurance vendors to ensure compliance with the bank's procedures.
• Other duties may be assigned.

Requirements

• Loan Servicing Specialist I: 1 year of prior banking experience; or equivalent combination of education and experience. Basic understanding of applicable bank regulations (HMDA, RESPA, TRID, Reg B as applicable). Able to meet accuracy, deadline and other goals as set by management.
• Loan Servicing Specialist II: At least 2 years of prior banking experience; or equivalent combination of education and experience. Proficient understanding of applicable bank regulations (HMDA, RESPA, TRID, Reg B as applicable) and bank lending policy and procedures. Proficient at assigned job duty within the service team department as well as multiple other job duties within the department. Consistently meet accuracy, deadline and other goals as set by management. Preferred experience with Fiserv.
• Loan Servicing Specialist III: At least 4 years of prior servicing related experience; or equivalent combination of education and experience. Advanced understanding of applicable bank regulations (HMDA, RESPA, TRID, Reg B as applicable) and bank lending policy and procedures. This person is able to lead trainings for the department on any topic and act as a resource for other team members. Proficient at most or all of the job functions within the servicing team. This person is able to train team members on all servicing team functions and helps the team meet their goals. Exceeds accuracy, deadline and other goals as set by management. Proficient with Fiserv.

Benefits

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive
• Employee banking products