About the position
Fay Servicing is currently looking for a Loan Officer to join our team! This position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This ongoing sales role generates new business through personal networking, self-sourced referrals, and company-provided leads. The Loan Officer works closely with internal customers, including affiliate referrals, to educate and assist borrowers in the refinance and purchase loan application process. Additionally, this position is responsible for conducting borrower interviews, analyzing financial and credit data, determining financing objectives, advising on product eligibility and pricing, and collecting necessary documentation. This role delivers exceptional customer service and ensures full compliance with federal and state regulations, including HDMA, while maintaining a high level of integrity throughout the loan process.
Responsibilities
- Proactively solicit new residential mortgage business.
- Sell correspondent and approved brokered mortgage products.
- Generate new business through personal networking, self-sourced referrals, and company-provided leads.
- Work closely with internal customers to educate and assist borrowers.
- Conduct borrower interviews and analyze financial and credit data.
- Determine financing objectives and advise on product eligibility and pricing.
- Collect necessary documentation for loan applications.
- Deliver exceptional customer service and ensure compliance with regulations.
Requirements
- Associate's Degree required; Bachelor's Degree in Business or Finance preferred.
- Active NMLS license required, with multiple state licenses preferred.
- 2+ years' experience in sales, with a proven track record of success in mortgage originations.
- Demonstrable ability to multi-task, self-manage and self-motivate to drive new business.
- Prior experience working with Loan Origination Systems (LOS), preferably Encompass.
- Solid skills and experience in MS Word, Excel and Outlook.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- Strong analytical skills.
- Solid decision-making abilities coupled with sound judgment.
- Strong time management skills.
- Ability to prioritize numerous tasks and manage shifting priorities.
- Client-focused with strong execution skills and results orientation.
- High-level of precision with attention to detail and consistency.
- Flexible, open to change, and able to learn new things quickly.
- Ability to work in a collaborative environment and provide guidance for working groups.
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
