Loan Officer Development Program (Plano, TX)

Zillow•Plano, TX

4d•Onsite

About The Position

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence. In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting. This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Requirements

1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.
Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents.
You thrive in a collaborative, team-oriented environment.
High school diploma or equivalent.
Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.
Proficiency in using CRM systems, and other relevant tools.
Customer-centric mindset with a proactive and problem-solving attitude.
Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).

Nice To Haves

Bachelor's degree in finance, business, or a related field is preferred.

Responsibilities

Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service.
Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.
Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.
Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers.
Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.