Loan Officer Assistant (Lead to Contract)

Guild Mortgage•St. George, LA

18h•Onsite

About The Position

Guild Mortgage Company, established in 1960, is a mortgage banking firm dedicated to serving homeowners and buyers by providing affordable home financing with the best available terms and unparalleled professionalism. The Loan Officer Assistant plays a crucial role in supporting originators by managing various activities to build complete loan files for submission, specifically handling the 'Lead to Contract' duties.

Requirements

High school diploma or equivalent preferred.
At least two years of experience in Mortgage lending or related field.
Active MLO licensing required.
Ability to manage multiple priorities; strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
Strong verbal and written communication skills.
Basic math skills.
Ethical, with a commitment to company values.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
Work is primarily sedentary; mobility in an office setting.
Frequent use of computer keyboard and mouse.
Ability to accurately perceive, distinguish and interpret information received visually and through audio.
Office environment – no substantial exposure to adverse environmental conditions.

Responsibilities

Act as a primary point of contact for the customer regarding licensed activity for the loan officer.
Assist the originator in setting appointments with prospective and new applicants.
Provide new lead callbacks within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Set and confirm appointments for the originator and manage their calendar.
Provide administrative support by managing various client databases (lead tracker, MyCircle, Zillow, etc.).
Send new clients an online pre-qualification link on behalf of the originator.
Assist the originator with obtaining an accurate and thorough 1003 application.
Analyze customer's credit and financial scenario and determine appropriate loan product(s).
Run credit reports on loans assigned to an originator.
Run AUS findings and prepare the Initial Fee Worksheet.
Pull and prep web applications, including updating credit reports and AUS findings.
Request status updates from pre-approved clients and referral sources (weekly TBD calls).
Stay up-to-date with company-approved programs and software systems; implement and execute new systems for the team and clients.
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Act as a primary point of contact for the customer, keeping them informed throughout the process, subject to Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
Price loans in accordance with Guild’s policies and communicate fees to the operations team.
Quote rates and make commitments regarding locking to the customer.
Maintain referral source relationships through quick response time and excellent customer service.
Prepare and send thank you cards to referral sources and new clients.
Collect supporting documentation from customers, gathering necessary documentation for pre-approval.
Discuss product features with customers.
Perform other duties as assigned.
Prohibited from submitting documents to underwriting and ordering written employment, income, deposit, mortgage, or rental verifications.