South State Bank - North Charleston, SC

posted 12 days ago

Full-time - Manager
North Charleston, SC
Management of Companies and Enterprises

About the position

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work. The position is responsible for the overall management of the Loan Insurance/Escrow team, including monitoring daily workflows, staffing, and training. This requires advanced knowledge of all Escrow functions and procedures for insurance tracking, flood zone changes, property tax, forced placed insurance practices, etc. The role involves assisting with problem resolution and escalations as well as complaint management for the team. The manager keeps up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects. The job is 100% in office.

Responsibilities

  • Manages the Loan Escrow, Taxes & Insurance Team; a team of 12-15 nonexempt direct reports.
  • Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics.
  • Sets departmental goals that are measurable in terms of improved productivity, expense control, and operating efficiency.
  • Assist with coaching team and researching/resolving more complex work problems, customer complaints, and may fill in or assist with production work as necessary.
  • Review and update departmental procedures and assist management with process improvements.
  • Review and maintain various departmental reports to identify trends or areas of concern.
  • Serve as a subject matter expert and train/cross-train employees.
  • Manage vendors to ensure performance that is in support of the bank's goals and growth strategies.
  • Keep up to date with industry trends and regulations; identifies changes affecting the department and takes appropriate action.
  • Responds to and prepares for as needed audit requests and findings.
  • Connect regularly with other teams to build positive, working relationships.
  • Recruit, train, develop and retain a highly proficient, adequately staffed team.
  • Responsible for organizational integrity and business ethics as it relates to this position.
  • Effectively coaches and develops employees to perform at the highest level.
  • Creates an engaged workforce by fostering collaboration within their team and their internal and external customers/partners.
  • Actively engages in personal development by identifying and pursuing resources needed to improve knowledge and performance.
  • Perform other related job duties and special projects as assigned.

Requirements

  • High School diploma required; Bachelor's degree preferred.
  • A minimum of 5 years of experience in a loan operations or equivalent related role is required.
  • Previous Management or Supervisor experience is required.
  • Must be knowledgeable in loan documentation and servicing functions including consumer, commercial and mortgage loans.
  • Experience with FiServ systems software is preferred.
  • Proficient with Office products including Microsoft Word, PowerPoint, and Excel.

Benefits

  • Annual Compliance Training
  • Fiserv training as needed to perform specific tasks
  • New Employee Orientation
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service