Loan Assistant in Creekside Park

Austin Bank - The Woodlands, TX

Full-time - Entry Level

The Woodlands, TX

Credit Intermediation and Related Activities

About the position

The position involves a variety of essential duties and responsibilities aimed at ensuring compliance with regulatory requirements, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The employee is expected to exhibit superior customer service as a member of the Austin Bank team, focusing on building strong relationships with customers to meet their banking and financial needs. The role also emphasizes teamwork, communication, and ongoing personal development through training. Responsibilities include processing loans, interviewing prospective customers, attending loan closings, and performing various administrative tasks. The employee must handle confidential information with discretion and maintain compliance with established policies and procedures.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, specifically BSA and CIP.
• Exhibit superior customer service and relationship-building techniques.
• Participate in developing a teamwork atmosphere with co-workers.
• Stay informed about company communications and take advantage of appropriate channels.
• Develop personal skills through ongoing training.
• Uphold the organization's values relating to ethics, integrity, and confidentiality.
• Greet customers and provide superior customer service.
• Process loans and interview prospective customers for loans.
• Attend loan closings and assist in coordinating departmental activities.
• Answer telephone calls and provide information or route calls appropriately.
• Schedule appointments and perform administrative and clerical duties.
• File correspondence and maintain records.
• Resolve routine matters to conserve supervisor's time.
• Maintain ticklers pertaining to loans and loan exception lists.
• Obtain credit reports and handle confidential information with discretion.
• Explain, promote, and sell bank products or services.
• Prepare required reports and files as necessary.
• Notarize documents and verify port activity and file maintenance.
• Cross-train in other areas to provide assistance as needed.
• Report to work regularly and promptly.
• Maintain established department and Bank policies, procedures, and objectives.

Requirements

• Strong understanding of regulatory requirements for financial transactions.
• Excellent customer service skills and relationship-building techniques.
• Ability to work effectively in a team environment.
• Strong communication skills, both verbal and written.
• Proficiency in administrative and clerical tasks.

Nice-to-haves

• Experience in banking or financial services industry.
• Familiarity with loan processing and customer interviews.
• Knowledge of BSA and CIP regulations.