Load Planner (Supply Chain/Logistics)

About the position

Load Planners coordinate all processes and functions of freight movement and customer service. Load Planners process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third-party carriers, update the Transportation Manager System with current shipment information and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions.

Responsibilities

• Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting.
• Monitoring and resolving MCP email messages.
• Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc.
• Provide excellent Customer Service to assigned account(s)
• Call Center and shared email box responsibility
• Provide visibility to management and the customer by tracking shipments, process over-sight, auditing, load exception investigation, researching and troubleshooting operational issues or functions.
• Recover customer loads
• Complete daily logs and trackers.
• Provide detailed instruction for various customers and associates from other shifts by phone and e-mail.
• Other projects and tasks as assigned by supervisor

Requirements

• High School Diploma (or equivalent) required.
• Bachelor's Degree in Business or Supply Chain Management preferred.
• One (1) plus year of experience in Transportation/Supply Chain preferred.
• Strong attention to detail, accuracy, and sense of urgency.
• Strong written and verbal communication skills.
• Must be able to learn and regularly operate various computer systems across different platforms.
• Ability to develop and maintain professional working relationships with customers as well as Penske associates.
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of the SOP, solve problems, evaluate results, and determine if further action is needed.
• Ability to work First, Second and Third shifts as needed. Flexibility with scheduling required.
• Plus One mentality (Looking for additional ways to add value - going above & beyond what you are expected to do).
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background Investigation, (to include past employment, education, and criminal history) and drug screening are required.

Benefits

• Excellent benefits plan that keeps associates and their families happy, healthy, and secure.