LN Concerts, Box Office Manager - Virginia Beach, VA

Live Nation

Full-time - Mid Level

Amusement, Gambling, and Recreation Industries

About the position

The Box Office Manager at Live Nation Entertainment is responsible for overseeing ticketing operations at a concert venue in Virginia Beach, Virginia. This role requires strong organizational skills, the ability to manage staff, and a commitment to providing exceptional customer service. The Box Office Manager will handle day-to-day operations, manage ticket sales, and ensure compliance with company policies while fostering a positive work environment.

Responsibilities

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned.
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
• Ensure all Box Office staff adheres to the company's ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.).
• Create a positive & collaborative working environment and maintain staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.
• Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software.
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details.
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion.
• Assist with the monitoring of all ticket inventory.
• Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue.
• Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue.
• Ensure ADA Compliant Ticketing Practices.
• Maintain accurate Box Office accounting records and archives.
• Ensure venue Box Office staff adheres to company's cash handling policies and procedures.
• Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting.
• Responsible for the preparation of all Box Office settlement reports on event nights.
• Actively participate in event settlements, as needed.
• Monitor all ticketing software and hardware and report any issues immediately.
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in entertainment industry.
• Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead.

Requirements

• Bachelor's degree from an accredited university or comparable work experience.
• 2-3 years' experience as a Box Office manager or representative, including management level work experience.
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite.
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Ability to communicate respectfully with diplomacy across all levels of business is essential.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.).
• Ability to work evening and weekend hours, based on the needs of daily business operations.
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines.

Nice-to-haves

• Experience with event programming and ticketing software management.
• Knowledge of the live entertainment industry and current trends.

Benefits

• Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets.
• 401(k) program with company match, Stock Program Reimbursement.
• New parent programs & support including caregiver leave and baby bonus, infertility support.
• Tuition reimbursement, student loan repayment internal growth and development programs & trainings.
• Volunteer time off, crowdfunding network.