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Drawbridge Recruiting & Staffing - Fort Meade, MD

posted 2 months ago

Full-time - Mid Level
Fort Meade, MD

About the position

We are seeking talented Systems Administrators at multiple experience levels to join a dynamic team. As a Systems Administrator, you will be responsible for maintaining, managing, and optimizing IT systems, providing Tier 1, Tier 2, or Tier 3 support, and collaborating with internal teams to ensure high availability and performance of mission-critical systems. You will play a key role in troubleshooting, monitoring, and enhancing the performance of various IT infrastructure components, including client/server networks, storage devices, and mobile solutions.

Responsibilities

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution.
  • Monitor and manage day-to-day IT system operations, including client/server, storage, network devices, and mobile devices.
  • Support system operations and escalate issues, communicating system statuses to management and internal customers.
  • Optimize system performance and conduct capacity analysis and planning.
  • Provide advanced troubleshooting and problem resolution for IT systems, including detailed analysis and feedback to management.
  • Handle escalated tickets and assist with hardware and dispatch system issues.
  • Configure and manage UNIX, Windows, or other applicable operating systems, implementing enhancements to improve system reliability and performance.
  • Monitor system components, ensuring network integrity and availability.
  • Support the design and development of systems, mission architecture, and associated hardware.
  • Provide expert analysis and resolution of complex issues related to server hardware, software, and system integration.
  • Serve as a lead technical expert, advising on system design and operational improvements.

Requirements

  • 7 years of experience as a Systems Administrator (SA) in programs of similar scope and complexity.
  • Bachelor's degree in a technical discipline from an accredited institution (additional 5 years of experience may substitute for the degree).
  • DoD 8570 compliance with IAT Level 2 required for Systems Administrator 1.
  • 10 years of experience as a Systems Administrator (SA) in programs of similar scope and complexity for Systems Administrator 2.
  • 15 years of experience as a Systems Administrator (SA) in programs of similar scope and complexity for Systems Administrator 3.

Nice-to-haves

  • Proven expertise in troubleshooting IT systems.
  • Strong knowledge of UNIX and Windows operating systems.
  • Experience with client/server architecture, storage, and network devices.
  • Configuration management and system optimization skills.
  • Familiarity with system capacity analysis, network integrity monitoring, and system enhancements.
  • Strong communication and documentation skills to provide feedback to internal teams and management.
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