Life Sciences Consultant - Intelligent Patient Services
Accenture - Philadelphia, PA
posted 23 days ago
About the position
Accenture Life Sciences - Intelligent Patient Services helps clients engage their key customers (both patients and healthcare professionals) by enabling improved access, affordability, and adherence solutions for their pharmaceutical brands. This results in improved outcomes for patients and enhanced business performance. The life sciences industry is undergoing disruption, necessitating a pivot to new customers, value measures, R&D, therapeutic solutions, business strategies, and science. The focus is shifting from product-centric to patient-centered digitally enabled solutions, all aimed at delivering life-changing patient outcomes. Accenture assists life science companies in navigating this evolving landscape through evidence-based patient services from pre-diagnosis to ongoing treatment, generating new opportunities and empowering clients to lead and make a difference in patients' lives.
Responsibilities
- Help deliver workstreams to analyze client operations & customer experience to identify critical patient services pain points & pinpoint improvement areas to aid in future design
- Coordinate and facilitate collaborative review sessions to establish future-state workflows and improve internal operations and customer satisfaction
- Support translating requirements into an implementation package to offer tailored solutions
- Support the management of project implementation projects including on-shore and off-shore resources and collaborate with technical subject matter experts
- Own the documentation of all business & functional requirements into customer user stories to streamline delivery
- Support the presentation of engaging product demonstrations of the INTIENT platform through interactive meetings with key stakeholders
- Support establishing positive client relationships to sustain Accenture's profile as a long-term trusted advisor and partner
- Bring therapeutic area expertise to patient services projects for pharma/biopharma clients
- Support how we work with ecosystem partners to develop the best strategy and approach for a client, specifically Salesforce (and potentially other technology providers)
- Provide research support for the development of new publications on patient services trends, including whitepapers and thought capital pieces, as well as potentially participate in market research
- Help support proactive business development efforts with current clients to extend scope of existing projects and identify new opportunities to extend our footprint.
Requirements
- 2+ years of pharma/life sciences experience, ideally focused on patient services or related areas such as commercial operations, brand marketing, or market access
- Experience developing deliverables and expertise around patient services hub operation model, process design, and patient services strategy and implementation
- 2+ years of experience consulting and supporting the transformation of patient services hub capabilities across medium to large pharma/biopharma programs
- Facilitating collaborative review sessions to identify pain points and define future-state workflows that enhance business processes and improve customer satisfaction
- Contributing to various facets of business transformation, including developing change strategies, designing functional frameworks, and delivering comprehensive training programs
- Partnering with patient services ecosystem providers and SMEs to design the best-fit strategy and approach for pharma/biopharma programs
- Participate in proactive business development efforts, extending the scope of existing client engagements and identifying new opportunities.
Nice-to-haves
- Deep expertise in patient services operations and technology platforms like Salesforce Health Cloud
- Proven experience supporting large-scale transformation projects within patient services
- Specific therapeutic area expertise to inform client engagements and strategies
- Experience with prototyping/scaling GenAI capabilities related to Patient Services.
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- paid_holidays
- paid_volunteer_time
- tuition_reimbursement
- professional_development
- flexible_scheduling
