Life Sciences Consultant - Intelligent Patient Services

$63,800 - $205,800/Yr

Accenture - Nashville, TN

Full-time - Mid Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

Accenture Life Sciences - Intelligent Patient Services helps clients engage their key customers, including patients and healthcare professionals, by enabling improved access, affordability, and adherence solutions for pharmaceutical brands. This results in better patient outcomes and enhanced business performance. The life sciences industry is undergoing disruption, necessitating a shift to patient-centered, digitally enabled solutions that deliver life-changing outcomes. Accenture assists life science companies in navigating this evolving landscape through evidence-based patient services from pre-diagnosis to ongoing treatment, creating new opportunities and empowering clients to make a difference in patients' lives.

Responsibilities

• Analyze client operations and customer experience to identify critical patient services pain points and improvement areas.
• Coordinate and facilitate collaborative review sessions to establish future-state workflows and improve internal operations and customer satisfaction.
• Translate requirements into an implementation package to offer tailored solutions.
• Manage project implementation projects, collaborating with on-shore and off-shore resources and technical subject matter experts.
• Document all business and functional requirements into customer user stories to streamline delivery.
• Present engaging product demonstrations of the INTIENT platform through interactive meetings with key stakeholders.
• Establish positive client relationships to sustain Accenture's profile as a long-term trusted advisor and partner.
• Bring therapeutic area expertise to patient services projects for pharma/biopharma clients.
• Work with ecosystem partners to develop the best strategy and approach for clients, specifically Salesforce and potentially other technology providers.
• Provide research support for the development of new publications on patient services trends, including whitepapers and thought capital pieces, and participate in market research.
• Support proactive business development efforts with current clients to extend the scope of existing projects and identify new opportunities.

Requirements

• 2+ years of pharma/life sciences experience, ideally focused on patient services or related areas such as commercial operations, brand marketing, or market access.
• Experience developing deliverables and expertise around patient services hub operation model, process design, and patient services strategy and implementation.
• 2+ years of experience consulting and supporting the transformation of patient services hub capabilities across medium to large pharma/biopharma programs.
• Facilitating collaborative review sessions to identify pain points and define future-state workflows that enhance business processes and improve customer satisfaction.
• Contributing to various facets of business transformation, including developing change strategies, designing functional frameworks, and delivering comprehensive training programs.
• Partnering with patient services ecosystem providers and SMEs to design the best-fit strategy and approach for pharma/biopharma programs.
• Participate in proactive business development efforts, extending the scope of existing client engagements and identifying new opportunities.

Nice-to-haves

• Deep expertise in patient services operations and technology platforms like Salesforce Health Cloud.
• Proven experience supporting large-scale transformation projects within patient services.
• Specific therapeutic area expertise to inform client engagements and strategies.
• Experience with prototyping/scaling GenAI capabilities related to Patient Services.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development
• flexible_scheduling